We love getting to know our new teammates from across the country. Dayna is the scheduling associate at Ace Reporting Services in Edmonton, and we asked her to tell us more about herself and her life with Veritext Canada.
Can you tell us what led you to your current role and what you love about working there?
I went to NAIT for the Captioning and Court Reporting program; however, it was not in the cards. The mum of one of my fellow classmates suggested to me that I apply for the job. To assist in my future success, my background also includes eight months as a QB court clerk and ten months as a legal assistant.
I love that moment when a client calls in a panic, and you can come through with a reporter. Knowing that you have just relieved a huge amount of stress — words cannot express how satisfying it is. Above all, I really love working with the reporters. They are the job, and without them I would not have this opportunity.
How do you think this new unified national team will help better service the legal industry across Canada?
Veritext has survived a pandemic and has come out even stronger. Since joining forces with British Columbia, Veritext Canada is now a company that can provide services for any matter, regardless of the province. We have adapted to a situation no one thought would happen in their lifetime. Everyone’s efforts are leading to a seamless experience, whether it be booking a matter or ordering transcripts.
Veritext’s mission and corporate values aim to be respectful, ethical, collaborative, accountable and professional. Can you tell us which of these values resonates most strongly with you and why?
The two values that I see exemplified the most are accountability and collaboration.
We all work together to help each other. It could be from scheduling demands that arise, to training new associates, to finding new ways to do things. If it was not collaborated on, we would not be where we are now.
Speaking from experience, we are accountable to each other and to our clients. Our associates leave no stone unturned. We must work together so we can continue to have happy clients.
Wellness and self-care are important to our team. Do you have a favourite way to recharge or any tips for staying healthy mentally and physically, both at work and at home?
Working from home was a challenge that I did not anticipate for my career, ever. Going from an office every day to working at my kitchen table was not something I had ever considered. I found it is helpful to have a specific workspace where you can close the door at the end of the day and leave work in the room. It is key to separate your work life and your home life — something that took a long time to achieve for me, personally. I also found it helpful to have a supportive partner. I started making it a rule to ask them if they have the mental space to listen to me. If all else fails, cats and corny movies are also important parts of my self-care.