Connect Series: Meet Victoria Joosten, Operations Manager

We love connecting and learning about our new-found team across the country. Victoria Joosten is the operations manager at Neesons and our connection to the east side of our operations. She has her finger firmly on the pulse of the needs for legal services in Ontario, and we value her insight and are excited to be working with her as part of the Veritext Canada team.

Can you tell us what led you to your current role and what you love about working there?

I started in the scheduling department at Neesons back in 2016 and had the pleasure of building that role into more of a client/marketing-focused position for four years. I was lucky enough to work closely with Kim Neeson and Dani McCoy to learn the ebbs and flows of the business, preparing me to step into the operations role that I am in today. I love that every single day is different — new problems to solve and a huge team to support, collaborate with and lead. I am learning something new every single day, and I could not imagine working for a more supportive company.

How do you see this new unified national team will help better service the legal industry across Canada?

We have a really great opportunity to become the undeniable leaders in the legal support industry in Canada right now. Our reach is far and wide, led by a team of hard-working, driven and like-minded individuals across the country. We now have access to court reporters and transcriptionists in almost every province nationwide and a support team that is available 24 hours a day. There is nothing we can’t do!

Veritext’s mission and corporate values aim to be respectful, ethical, collaborative, accountable and professional. Can you tell us which of these values resonates most strongly with you and why?

I would be lying if I said I thought one of those values is more important than the others, but I do have to say working collaboratively and holding people accountable resonate with me the most. I strongly believe in collaborative leadership, focusing on open conversation and organic solutions that will benefit and grow the business. Veritext is full of individuals with creative, innovative ideas, and it is important that we not only hold our team accountable to drive results but also hold ourselves accountable as well. Be the leader you would follow.

Wellness and self-care are important to our team. Do you have a favourite way to recharge or any tips for staying healthy mentally and physically or any tips for staying healthy mentally and physically both at work and home?

I am a huge health nut! I love the standing desk option for both the office and my home, and I keep a huge water bottle by my side. I also make it a priority to take a break from the screen every half hour or so to readjust my eyes for a few minutes. I do intense HIIT workouts every day after work to de-stress, and I am a strong believer that connecting with people will always boost your mood. My tips would include drinking at least 2 litres of water every day, getting your 10K steps in and going outside in the sun! Vitamin D is everything.