Bringing in the New Year

A Look to 2023 and Beyond

As we wrap up 2022 and look to a fresh new year, we wanted to take this moment to thank you for supporting us throughout this period of national integration and adjustment in 2022.

2022 gave us many exciting things – the expansion of the Veritext brand across Canada, a streamlined new website bringing all our offices together, and a glimpse of the services and opportunities to come with this transition.

Despite a new logo (and lots of blue), you will have noticed that you are still working with the same great people you are familiar with, and we are so grateful to all our staff and partners for riding this rollercoaster with us and making sure you – our clients – have experienced the exceptional service you have grown to expect from all of us in each location (Reportex, All-Star, Island, Richards, Mainland, Ace, Amicus, Royal and Neesons) over the past many years.

Relationships matter and we hope that we are more than just a voice at the end of the phone or a name at the bottom of an email. Veritext has always focused on the unique needs of our clients and strives to provide access to innovative technology, remote solutions, and state-of-the-art meeting space with the highest quality network of reporters and transcriptionists.

In 2023 we vow to continue to innovate and build our network of support for your legal service needs and remain your top provider of legal solutions and services in Canada and beyond.

Thank you for staying with us.

Have a Happy New Year.

Dress for Success Lunch

Connect Series: Meet Alyssa Corcino

Alyssa is a Client Services Associate at our Vancouver office. She hasn’t been with us very long but has already become a great asset to the office and we all love her cheerful and can-do spirit. So it was our great honour to ask her to join some of us at the 10th annual Dress for Success Luncheon on Wednesday, November 2nd. Why was it an honour? Read on to find out.

Can you tell us what led you to your current role here at Veritext?

I recently moved to Vancouver from Ottawa in May 2022. After passing along my resume to everyone I knew in the city, Kris Bergado got back to me and referred me to Veritext for a Client Services Associate role. Kris is a family friend who currently works as Litigation & Mediation Support Coordinator.

… and what do you love about working here?

I love working with my team and having supportive managers. Liking my colleagues makes a huge difference in my disposition in the workplace. I also enjoy coming into the office every day as I get to interact with the staff, management, couriers, etc. After two years of working from home, I had missed the daily in-person interactions that I used to have in school and at work.

Leading up to the Dress for Success Luncheon, we did a call out for donations and got a great response.  We hear you have a close connection to the organization, and we would love to hear this story.

My mom, Lynette, is on the Board of Directors at Dress for Success Ottawa. She was a client of Dress for Success when she moved to Canada in 2010. After finding a job, my mom decided to volunteer for the organization as she felt that they do important work in helping women start and develop their careers. She was a dedicated volunteer for a few years, and eventually Dress for Success invited her to be on the Board of Directors.

Lastly, Veritext’s corporate values are respect, ethics, collaboration, accountability, and professionalism. Can you tell us which of these values resonates most strongly with you and why?

I highly value accountability both in my professional and personal life. It is important to know what you are responsible for and take ownership of the impact of your actions. I have noticed that open communication and having clear expectations of each member leads to a high performance from the team. Luckily, I belong to a team that practices accountability every day.


It always helps to hear first-hand how an organization like Dress for Success truly helps women from all walks of life and situations.  

We are still accepting donations at the Vancouver office for Dress for Success until November 9th! Please consider dropping off some gently used business attire next time you’re in the area!

And thank you, Alyssa for sharing your story with us.

helping hands

Walking the talk: Community over Competition

Student Legal Assistance (SLA) is a registered charitable organization that is staffed primarily by law students at the University of Calgary. Under the guidance of an Executive Director and a team of advising lawyers, student caseworkers provide access to justice for low-income Albertans.

Every year, over 100 law students volunteer their time providing civil, criminal, and family law help to individuals across Alberta who cannot afford to hire a lawyer. SLA’s work improves the functioning of the Courts by providing clients with representation and ensuring they have the legal information necessary to make sound decisions inside and outside of the courtroom.

Each year in July, SLA hosts a charity golf tournament at Sirocco Golf Club. Funds raised through the tournament support their ongoing operations and expenses. We were very happy to sign up to be a sponsor for this year’s tournament, but that’s not where our participation ended.

One area of legal assistance the organization provides help with is their residential tenancy dispute resolution. 

Their residential tenancy dispute resolution service offers landlords and tenants an alternative to arguing their dispute in court. Using an RTDRS can allow a person to resolve their tenancy issue faster and more affordably than if filing an application at Provincial Court. 

The matter is then heard before a Tenancy Dispute Officer who is authorized to make binding decisions on claims up to $50,000. This decision of the Tenancy Dispute Officer is binding on all parties. 

The SLA had taken on a case of a First Nations woman who – after 20 years of peaceful residency – was facing an eviction notice. The appeal could not be made without a transcript. In Alberta, many court transcription services have been subsumed by the province, whereas RTDRS hearings have not. In this case, the SLA’s client could not afford the usual transcription fees, so the transcription team at Veritext was happy to step up and transcribe the one hour of audio files the students had recorded for their client – at no charge – as our way of supporting access to justice for all.

We were thrilled to hear that just in time for Truth and Reconciliation Day, the appeal was granted for their client and the woman and her family are now allowed to stay in their home.

Christy Pratt, RCR, RPR, CLR and Regional Vice President, Canada has long had an interest in aboriginal litigation. special interest in Aboriginal rights and title cases and Charter challenge cases.

She has reported several landmark trials (including Tsilhqot’in Nation v. British Columbia and Conseil-scolaire francophone de la Colombie-Britannique v. British Columbia (Education)), and she is currently reporting the Cambie Surgeries Corp. v. British Columbia (Medical Services Commission) trial before the Honourable Mr. Justice Steeves.

This special interest in Aboriginal rights was why we stepped up to support the SLA with their transcription needs.  Access to justice for all people, no matter where they live, who they are, or what their circumstances are, lies at the heart of our view of the future of legal technology and the ability to provide legal services to all people no matter where they live.

digital court reporting

Introducing Digital Reporter, Elizabeth Pilbrow!

Looking for new career ideas? We took a moment to ask Toronto-based digital reporter, Elizabeth Pilbrow about her experience as a ‘DR’ with Veritext. Click below to read the whole article.

The Advocates Society

Strengthening the profession through advocacy and mentorship.

This past year, as we’ve expanded to become a Canadian national enterprise, we’ve truly enjoyed fostering new relationships in our various communities while continuing to strengthen others.

For our team at Veritext Canada, supporting the Advocates Society is a natural fit.

With their focus on facilitating mentorship in the coming term, the AS is working to provide an environment that “fosters creativity and provides support” within the legal community.

Recently, we had the pleasure of attending the Advocates Society gala in Calgary and last night we were able to connect once again in Toronto. It was a much-needed chance to celebrate together, and to honour successful careers, and, most importantly, begin to reconnect.

Connection. Isn’t that what it’s really all about?

Advocates Society End of Term Gala Toronto

Clearly, over the past many months our industry has shifted how (and where) we work and like many other professions, our systems and structures have been shaken to the core. Fortunately, our collective passion for justice has remained firmly intact, driving courts to utilize leading-edge solutions and adapt to virtual and hybrid practices to stay productive and connected.

As we emerge from this period of transformation, we also know that the repercussions of this pandemic will be felt for months, even years to come – and so, it becomes a meaningful exercise to hold on to the progress we’ve made and to look for the silver linings in the process.

One such glimmer of hope is the absolute joy of reconnecting with colleagues and friends in the real world, knowing how far we’ve all come!

Thank you to the Advocates Society for inviting our team to these important events and for the part they play in providing mentorship and actively supporting the development of young lawyers across Canada

As a growing company, we will continue to align with others whose main goal is to shape the future of our industry in all its facets in a collaborative way. We often mention our focus on community over competition because despite the challenges and hurdles we all face, what remains is the strong foundation upon which our work thrives. Shaky foundations make for precarious futures, so finding the fortitude that remains is not only necessary but absolutely essential.

In the News: Veritext CEO Pledges Leadership and Action for Diversity, Equity, and Inclusion

You may have seen an announcement that our CEO, Nancy Josephs has joined CEO Action for Diversity & Inclusion™, a unique collaborative of over 2,000 CEOs from some of the world’s leading companies and organizations who have pledged to take action to cultivate a workplace environment where diverse experiences and perspectives are welcomed and where employees feel comfortable and empowered.

The collective of over 2,000 signatories has already shared more than 1,400+ best practices, exchanging tangible learning opportunities and creating collaborative conversations via the initiative’s unified hub, CEOAction.com.

“At Veritext we believe that diverse perspectives and inclusive collaboration yield exponential value for all of our stakeholders – clients, independent contractors and, of course, employees. We’re committed to strengthening our organization and the communities we serve by cultivating an inclusive environment that celebrates and values individuals representing a wide range of backgrounds and experiences, their unique perspectives, needs and potential,” shares Josephs. “As an employer, we strive to create a culture of learning and growth and a workplace where our employees feel satisfied and engaged through intentional focus and expansion on practices that foster diversity, equity and inclusion.“

Nancy Josephs, CEO

Vertitext pledges:

  • To continue to cultivate an environment that supports open dialogue on complex, and sometimes difficult, conversations.
  • To continue to make unconscious bias-education available to everyone at Veritext
  • To share best-known programs and initiatives — as well as those that have been unsuccessful
  • And to create and share strategic plans with our stakeholders as a way to prioritize diversity and inclusion and drive accountability in our organization.

You can read more about Veritext’s dedication to this program and the ongoing efforts the company has planned.

Connect Series: Meet Diane Richards

As you know, Richards Reporting is now part of our Veritext Canada team. Led by Diane Richards, they were in operation for over 30 years in the Fraser Valley, servicing clients throughout the mainland of British Columbia with the utmost excellence. We took a brief moment out of Diane’s busy schedule and asked her a few questions about her experience as a Court Reporter.

Can you tell us how you became a court reporter and if there was a trial or experience that made an impact on you and how you view the role of a court reporter?

I was taking several courses and one was a legal assistant. We went on a tour of the courthouse and the court reporter was pointed out. I signed up for the program and it was love at first sight haha.

My very first job was two weeks in court: chambers, pre-trials, Supreme Court. Jumped right into it, although probably not a good idea for new reporters. I loved court ever since. I have worked in a lot of different places. Free-lance, Official Court Reporter in Manitoba, contract reporter in Port of Spain, Trinidad and Tobago High Court, and Senate. Then worked overseas a few times a year: Asia, Emirates, and Europe.

Veritext’s corporate values are respect, ethics, collaboration, accountability, and professionalism. Can you tell us which of these values resonates most strongly with you and why?

To be a court reporter I believe all those values apply. Court reporters are unique creatures, I think, perfectionists, self-motivated. We must be neutral and juggle our relationships with counsel, despite their antagonism to each other. We are referees when we need to be and know when to keep silent.

Lastly, wellness and self-care are important to our team. Do you have a favourite way to recharge, or can you share any tips for staying healthy mentally and physically, both at work and at home?

I work out a lot. Outside whenever I can (hiking and snowshoeing are my go-to’s) and I have a gym trainer. Trainers are beneficial because there is no thinking, can decompress, and simply follow instructions. They also are a good ear for venting. I go to the gym, even for 30 minutes, when I am stressed or upset about something. Works every time. Traveling is important to me also.

We Are Not Alone: Why Mental Health Matters

To merely say that Covid-19 has added a fresh layer of stress over whatever else we all deal with daily is probably an enormous understatement.

The last couple of years have been hard on all of us.   We have all been trying to manage our work, our families, and our lives in a constant state of worry.   This goes for everyone – those lucky to have not gotten sick, for those who have battled the illness or frankly for ANYONE who has known ANYONE afflicted by this virus.   The effects of this crisis run deep. Deeper than we may even yet realize.

With the lifting of many mandates and rules across the country, many of us have simply decided that we have had enough of worrying.   However, is it enough to decide? Does it matter? The infection rates are still high – I have three of my family sick with it right now.   The worry is still warranted

The term ‘selfcare’ has been thrown around a lot but still seems to be connected mostly to spa days and mediation.   A nice bath, while relaxing, is probably not going to help you very much as you plunge into the next day of worry, compounded by the previous day of worry.   

The theme of this year’s Canadian Mental Health Week is Empathy.   Empathy is the ability to understand and share the feelings of others, and sadly according to a recent study our empathy for others is at an all time low.   As they say, crisis can breed contempt. Out of necessity, we go inward and we tend to focus on our own. The survey conducted by the CMHA found that only 13 per cent of Canadians were feeling empathetic.  This is a drop of 10% since the beginning of the pandemic.

This is not hard to understand.  It is hard to feel for others when we ourselves are struggling.   But empathy does indeed start with us.  It must. If we can truly understand and respect what is happening within ourselves, we can indeed see that same struggle within others.

The first thing to remember is, you do not have to do this alone.  Due to the pandemic, many of us have felt isolated and cut off from our friends and family, even our neighbours and co-workers.  Reach out.  Reach out. Reach out.

If you are fortunate enough that your employee benefit plan may have mental health resources available… use them.  The CMHA website is filled with valuable resources too, like this Mental Health Meter.

Other resources include:

We are not alone and there is nothing shameful about the challenge of mental health issues.   Now, more than ever, be empathetic with yourself – when you take care of yourself first, that care will reflect upon those around you who perhaps are also struggling.

Connect Series: Meet Victoria Joosten, Operations Manager


We love connecting and learning about our new-found team across the country. Victoria Joosten is the operations manager at Neesons and our connection to the east side of our operations. She has her finger firmly on the pulse of the needs for legal services in Ontario, and we value her insight and are excited to be working with her as part of the Veritext Canada team.

Can you tell us what led you to your current role and what you love about working there?

I started in the scheduling department at Neesons back in 2016 and had the pleasure of building that role into more of a client/marketing-focused position for four years. I was lucky enough to work closely with Kim Neeson and Dani McCoy to learn the ebbs and flows of the business, preparing me to step into the operations role that I am in today. I love that every single day is different — new problems to solve and a huge team to support, collaborate with and lead. I am learning something new every single day, and I could not imagine working for a more supportive company.

How do you see this new unified national team will help better service the legal industry across Canada?

We have a really great opportunity to become the undeniable leaders in the legal support industry in Canada right now. Our reach is far and wide, led by a team of hard-working, driven and like-minded individuals across the country. We now have access to court reporters and transcriptionists in almost every province nationwide and a support team that is available 24 hours a day. There is nothing we can’t do!

Veritext’s mission and corporate values aim to be respectful, ethical, collaborative, accountable and professional. Can you tell us which of these values resonates most strongly with you and why?

I would be lying if I said I thought one of those values is more important than the others, but I do have to say working collaboratively and holding people accountable resonate with me the most. I strongly believe in collaborative leadership, focusing on open conversation and organic solutions that will benefit and grow the business. Veritext is full of individuals with creative, innovative ideas, and it is important that we not only hold our team accountable to drive results but also hold ourselves accountable as well. Be the leader you would follow.

Wellness and self-care are important to our team. Do you have a favourite way to recharge or any tips for staying healthy mentally and physically or any tips for staying healthy mentally and physically both at work and home?

I am a huge health nut! I love the standing desk option for both the office and my home, and I keep a huge water bottle by my side. I also make it a priority to take a break from the screen every half hour or so to readjust my eyes for a few minutes. I do intense HIIT workouts every day after work to de-stress, and I am a strong believer that connecting with people will always boost your mood. My tips would include drinking at least 2 litres of water every day, getting your 10K steps in and going outside in the sun! Vitamin D is everything.  

Welcome to International Women’s Day 2022

by Kerry Sauriol, Marketing Coordinator


March 8 is International Women’s Day, and the Government of Canada’s theme for 2022 is Women Inspiring Women.

It also marks my one-year anniversary with the company. There have been massive changes since then — Reportex is now Veritext Canada — but the one constant has remained: each of our offices across Canada (Reportex, Ace, Royal, Amicus and Neesons) is run by an empowered and largely female-led team, and it is always exciting to see such strong roles continuing to develop and influence this industry for everyone involved.

Over the last few decades the job market has seen drastic changes to the types of employment available. According to Statistics Canada over 2.6 million people describe themselves as self-employed, and approximately 40 percent of them are women. 95 percent of court reporters and transcriptionists in Canada are female. 

Born in 1860, Georgina Alexandrina Fraser was Canada’s first female journalistic stenographer. She also taught young women to do the same. However, it took a lot longer for women to enter the legal services in Canada, and their struggle is aptly described in this Maclean’s article from 1954:

“SEVEN years ago, two energetic but penniless young women freshly out of His Majesty’s services were suddenly faced with the sobering [a]nd dismaying realization that they were once [a]gain living in a man’s world.

Ethel Zatyko and Rena Pettypiece had taken a twelve-month course in the hope of becoming court stenographers. They decided to pursue their chosen vocation in Alberta, which they regarded as a province of oil booms and millionaires. They wrote letters of application to court officials. But when the answers came, their hopes were dashed: the RCAF might recruit women wireless operators, but Alberta doesn’t allow women court reporters.

The girls were stunned and indignant, but never tearful.

They decided to go to Alberta anyway and show what women can do.”

Things have changed in Alberta and the rest of Canada. 

The passion and belief in what we do has not changed. It is what pushes the people here to evolve and continue to look to the future of court reporting in Canada as we connect with like-minded people and organizations across the country. 

The passion and belief in what we do also drives us to encourage and support court reporters to be the best in their field. We are excited to be planning more workshops and continuing education opportunities across Canada.  

The passion and belief in what we do drives us to ensure the best technologically relevant services for our clients. Legal services are evolving quickly, thanks to many outside forces, and we are here to make sure you are ready to face them all. 

Our name and logo may have changed, but our core values and commitment to this industry have not changed. Today we support many women-focused initiatives across Canada, including West Coast LEAF, Dress for Success, TLABC Women Lawyers Retreat and ACTLA Women’s Legal Forum. Our commitment to the future is to continue to inspire and support women (and men) to be the best they can be and to always dream big.