Sustainable Legal Tech Practices

Going Paperless: The Future of the Legal Industry

In recent years, the legal industry has seen a significant shift towards digitization and the adoption of paperless practices.  Covid protocols and the rising trend of hybrid and remote work have certainly sped up that trend.

Advancements made in the fast digital distribution of files — through encrypted hyperlinks — have become the more superior, more sustainable, and more secure solutions for transcript and exhibit delivery.  With paperless legal services, law firms and courts can significantly reduce their paper consumption and the associated costs, such as printing, storage, and secure disposal. 

It will come as no surprise that the legal industry is a significant consumer of paper.  From bankers’ boxes full of files to legal binders and correspondence… the list goes on. By adopting paperless practices and utilizing digital technologies, legal services can reduce their environmental impact and improve the efficiency and accessibility of the legal industry.  The benefits of going paperless in the legal sector are many.  First and foremost, it is a more sustainable and eco-friendly approach.  According to the American Bar Association, an average case with a duration of a year can generate between 20,000 to 100,000 sheets of paper including motions, discoveries, transcripts, exhibits, and other legal documents. The statistics in Canada will no doubt be similar.  That’s a lot of trees.  

Another advantage of going paperless is improving access to justice.  Today we can ensure that legal documents and information are easily accessible to authorized parties while maintaining a high level of security and confidentiality.  In 2019, the Ministry of the Attorney General of BC published a ‘roadmap’ to their digital transformation.   You can read the report here.  The comprehensive report looks at the inevitable transformation of the legal industry into a digital model and how that impacts our legal system. BC and Court systems across Canada – including the Supreme Court – and the United States have developed comprehensive electronic filing systems that allow users to upload multiple documents per case to be used for all filings (with some exceptions).

Veritext has a long-standing commitment to sustainability. Our technological orientation is central to mitigating our environmental impact and we invite you to read more about our sustainability practices and strategies to lessen our own environmental impact in this comprehensive report.

Our commitment to building a more sustainable industry is why our standard transcript deliverables are via secure and encrypted electronic hyperlinks — however, we understand the needs of our clients — and hard copies of all your proceedings will continue to be available upon request.  We are dedicated to customizing your experience with our client services, providing cutting-edge solutions, and capturing your desired preferences to deliver the best service tailored to your needs.

Cutting-edge innovation is continually reshaping the face of the legal tech industry…read more at

Connect Series: Meet Britney Rumbaugh, Medicolegal Editor/Proofer

One of our key service areas that is not related to court reporting is independent medical examination (IME) transcription. This is a rather large umbrella term that covers the many aspects of medicolegal transcription services that are required by the medical and legal fields. We are proud of the experts we retain to review these transcripts to the exacting standards of quality and accuracy that we expect in all our work. 

Britney Rumbaugh is one of our editors and proofers with a passion and interest in medicolegal documentation. She took some time to share why she loves this field of work.

Could you tell us in your own words what a medicolegal editor/proofer does?

The medicolegal editor/proofer is a medical language specialist and skilled researcher with the ability to analyze lengthy, complex medicolegal documentation while checking for ambiguities, inflammatory language (as seen in the court), conflicting information, incongruency of facts, false information, missing information, grammatical errors, formatting errors, spelling/typos, etc.

I edit and/or proof reports that have been received straight from an expert or have gone through our in-house transcription services. These types of reports include (but are not limited to) independent medical examinations (IMEs), supplementation reports, cost of future care (COFC) reports, functional ability assessments (FAAs), future cost of care (FCC) reports, functional capacity evaluations (FCEs), medicolegal reports and addendums.

Did you find this career, or did it find you?

I have always had a passion for biology and a thirst for knowledge. I feel that the position I have found myself in is exactly where I need to be, and I feel that the decisions I have made along the way have put me here. I enjoy what I do as well as enjoy the flexibility to be able to work from home — something that is not easily obtained in the medical world.

What is the most rewarding part of your job?

There is a great sense of pride in being able to continually expand one’s knowledge while simultaneously helping experts in the field.

What has surprised you the most?

How passionate I am about helping deliver high-quality reports.

As technology continues to change how we all work, can you look into your crystal ball and tell us your vision of the future of the medicolegal transcription/editing industry?

As I have been in this industry for over a decade now, I have been able to watch the major shift in technology. There are many programs on the market that will attempt to do the job of a medical transcriptionist, but in my opinion they fall short. Most often these programs are “trained” to the speaker, and after time (and usually much frustration) they are eventually able to produce a document of subpar standards. Unfortunately, most experts will need to edit the produced document to some degree after it is churned out — and many professionals do not have the extra time to do this.

I feel that good medicolegal transcriptionists and medicolegal editors are irreplaceable, and the demand for our services will only increase as we see a transition into more multidisciplinary approaches to care and recovery (occupational therapy combined with physiotherapy, chiropractic, massage, psychology, etc.).

Veritext’s corporate values are respect, ethics, collaboration, accountability and professionalism. Can you tell us which of these values resonates most strongly with you and why?

I feel that all of Veritext’s listed values resonate strongly with me. They seem to work in unison — but if I have to choose one, I think respect should be foremost. I feel that respect is a key component in a healthy workplace culture and would allow for strong values across the board.

We talk quite a bit about wellness and self-care on our blog and internally through our Teams channels. Do you have a favourite way to recharge or any tips for staying healthy mentally and physically?

I love to “make old new again.” I enjoy refinishing old furniture. The before and after is always a big driver for me, and the whole process is very therapeutic.

I think the biggest thing for our mental health is to remember to make time for those closest to us as well as for ourselves! Find something that motivates you outside. My family and I enjoy many outside activities and are always on the go. Do what makes you happy!

Going Paperless: An Introduction to E-Discoveries and Transcript Bundles

“Going paperless” in the legal world has been a challenge that many of us have been facing head on for many years now. In an industry that has been nearly built on documents, files and bankers boxes, it can be a terrifying endeavour.

Clearly the adaptation of virtual and digital technology into the legal justice system is not based on jumping on the latest bandwagon and grabbing the shiny new toy. In fact we already have a working model here in BC: the Civil Resolution Tribunal combines proven technology with flexibility and case management to resolve small-value property and land disputes. Applicants can avoid a pricey trip to the supreme court, where legal costs could easily end up higher than the original sums in dispute.

The main goal is access to justice for all people, no matter where they are or what their circumstances are. Our commitment is to develop and provide tech that connects, and we want the use of technology to enhance rather than hinder people’s experiences.

At the heart of all legal proceedings is the record — official and supportive documentation in all forms. For many the idea of going paperless seems to contravene everything that we envision when we think about the world of law and immediately picture stacks of documents and piles of bankers boxes filled with files. How do we truly manage all of that digitally?

Going paperless needs to be cost-effective, easily managed and accessible to all involved. With advanced planning and cooperation between counsel and the court, paperless trials will not only save time but also significantly reduce legal fees, eliminate the costs of reproducing and handling paper, streamline the presentation of evidence and lead to better trial outcomes.

E-discoveries and transcript bundles are here, and we can help.

Digital technology can allow the sharing of court information (such as disclosures and discovery data) between participants effectively and with privacy and security requirements in place.

Our transcript bundles allow you to unlock the power of your cross-examination by placing both the oral testimony and the documents you put to the witness right at your fingertips, directly where they are referenced in the transcript. Judges love the convenience of reviewing witness testimony, trial exhibits, closing argument and case law with the click of a hyperlink, particularly since our bundles are fully searchable, with excerpts from the proceedings easily copied/pasted directly into the judge’s reasons for judgment.

You can see a sample of a transcript bundle here.

“We remain in an era of threat, with risks of barely functioning court systems, greatly reduced access to justice, and, in turn, a potential weakening of the rule of law. We are also in an era of opportunity — the chance to build boldly on the shift of attitude and on demonstrable recent successes with technology, and to put in place improved, sustainable court services that are much more accessible than today’s.”

 — Richard Susskind, “The Future of Courts”

Going paperless is not just part of the new digital court system; it can also better accommodate remote working arrangements in your law offices while keeping documents more organized and secure. By going paperless, you can also make a positive environmental impact by leading the change towards protecting the environment.

Contact us today to learn more.

The Future … Right Now

The genie is not going back into the bottle — virtual and hybrid technology is here to stay in our legal and court systems.  

And that is just fine.

There are many reasons why the integration of virtual technology is a positive addition to the arsenal of tools required for legal services inside and outside of the courtroom, on many levels. Health and safety is an obvious benefit, and thanks to COVID-19 we have also seen how effective videoconferencing technology has been in aiding access to justice by maintaining fair and legal representation for all despite the pandemic.

But there are many other reasons why this technology belongs here.  

Virtual and hybrid options free up both time and resources for everyone, helping to streamline processes in an already-stretched justice system. We have long believed in the advantages of videoconferencing solutions, enabling numerous legal services to become more convenient and efficient for clients and lawyers alike. Clients simply do not need to travel long distances to meet with you, witnesses can be interviewed from the convenience of your own office or specific parties can take advantage of our various meeting spaces for a hybrid solution. We are here to help, guide and even facilitate. We have a myriad of options at your disposal.

Welcome to our Virtual Proceedings page.

Our virtual proceedings tools are at the heart of our e-solutions. We provide the latest technology and support services for whatever legal proceedings you need. From arbitrations and mediations to discoveries, we can connect you securely and safely to your clients. 

Our Virtual Proceedings page shares the basic information and technology you need to conduct your practice virtually as well as how we can help you — from setting up your calls to including a realtime reporter or facilitating the entire process.

Find out more about how videoconferencing can enhance your legal services.

Bridging the Gap – Court Bridge Solution

Something is happening…

Much like the Second Industrial Revolution, a phase of massive development largely based on technological advancements and a new worldwide connection, our (R)evolution is marked by a similar tone.

“Technology is best when it brings people together.” — Matt Mullenweg

The justice system may sometimes be criticized for its notoriously slow pace and often strained resources, but legal technology is one area that is providing some major support to the courts through continued exploration and development.

Anyone who has been involved in legal tech over the past decade or so can attest to the fact that we have come a very long way in a very short time (especially in legal industry terms). From coast-to-coast new technology is being tested and unveiled in various levels of court in an effort to provide better access and more efficient proceedings. As we continue to explore new ways to innovate, our team is focused on developing legal solutions that ensure better access through tech that connects — no matter where you are.

It’s all about connection.

As we continue to highlight our e-solutions and legal services across the country, next up in our series is our customized court bridge solution, a specialized service that provides authorized virtual access to the courtroom.

The court bridge frees up both time and resources in expediating a court proceeding by setting up videoconferencing for witnesses to attend remotely in a streamlined and supported manner. Not only does it aid in more efficient scheduling, but it also ensures a smoother process as a whole. Our team will handle the details so you can maximize your time.

“Taking care of the facilitation of videoconferencing of remote witnesses to the court allows our clients to free up their valuable time needed for trial prep. We don’t simply just provide SIP dial‑in info, we actually liaise with the court and fill in the necessary paperwork on behalf of our clients. The process can be cumbersome for our clients, so we provide a valuable service in the facilitation of these requests. Our videoconferencing/bridging service has helped to bridge connections between local courts and witnesses as close as Vancouver and as far as Singapore.”

— Zach Bragg, Complex Litigation Manager (Reportex, a Veritext Company)

We invite you to click here to learn more about this service and review the possibilities.

Stay tuned for more e-solutions as our (R)evolution continues to unfold and follow us on social media for more tips and tricks to stay connected! #techthatconnects #therevolutioncampaign

Corporate Boardroom Bookings — Now Available at Reportex!

Introducing our new way to save your sanity — meeting and work space for your new normal.

Many of us may have adjusted to working from home, virtual meetings and downsized office space over these past many months, but this doesn’t always work for every situation, and that’s where we come in!

Introducing our new corporate room rental opportunities to help with your professional workplace essentials.   Whether you need a stylish space for an in-person meeting or event, a tech-forward setup to host virtual calls or just a quiet place to work, we can help. 

Our Vancouver offices have over 20,000 square feet of beautiful meeting space and the flexibility to safely accommodate both individuals and groups of up to 30. Our boardrooms are designed to create effective in-person, virtual and hybrid connections, with staff and technical support available — whatever you require.

Supporting our industry as things continue to evolve and change is paramount, and this is one way we can offer some new options to our clients and friends. We’ve been saying it all along — we are in this together.

Visit our new information page to learn more about our professional amenities, custom-designed for your comfort and convenience, or contact our operations manager, Casey Dickinson, to explore your options. Hope to see you soon!

Tools of the Trade When Preparing for an E-Trial

Digital tools were part of legal services across Canada and the US long before COVID-19. Courts, lawyers and mediators have been using digital tools to enhance the entire legal from discovery all the way through to hearings and actual trials. The ability to expand access to court proceedings hampered by distance or scope is now encouraging more people to embrace a wider use of technology across the legal industry.

Adopting technology into the legal world does not come without problems, and not everyone or every place has the ability to adapt to these tools. We have always been aware of this. Technology is a tool that can be made great only when wielded by the right people — and our team is made up of the right people. 

We teamed up with Veritext because they too saw that the future of legal services goes far beyond booking a court reporter. They too focus on the unique needs of each member of a legal team and strive to provide access to the best technology and virtual solutions as well as the highest quality network of reporters and legal videographers, and they pride themselves on providing unmatched expertise in multi-party and complex litigations. Now we can offer our brand of e-solutions expertise to clients across Canada and the US. 

Getting Ready for Your E-Trial

We want you to be eager to adopt our e-solutions, and we are here to help you build your e-trial. Let’s look at the main things to consider when you request a quote:

  • How tech-savvy are you? Will you require technical support, including a courtroom technician available throughout the examinations for discovery and e-trial?
  • Is the courtroom set up to manage the required technology? Is it set up for videoconferencing, and does it have high-speed wifi installed? 
  • Do you need a way to manage your digital documentation in a secure manner? Are exhibits, transcripts and other documents easy to find in a searchable, centralized hub?

The future is here, and the solution to providing fair and equal access to justice for all lies in your ability to welcome new technology and new formats like e-trials.

The technology required to run a successful e-trial is not large or distracting in a courtroom setting.  The basic e-trial equipment comprises a laptop, viewing monitors, a presenter workstation and additional laptops for both the witnesses and the clerk. Additional hardware may include the following:

  • routers to manage both wifi and WLAN networks
  • a wireless device, such as a phone or tablet (for mobile configurations)
  • an all-in-one printer
  • a SMART Board with at least one compatible pen or a tablet with a stylus
  • video cameras and/or external speakers

We also provide a technician to manage the technology throughout the proceedings. 

Talk to us today to learn more about what we can do for you or take our quiz to get you started!

Welcome to E-Trials

The call to modernize the court system to ensure fair and speedier resolutions predated COVID, though the pandemic certainly accelerated the entrance of technology into the courtroom. Many trials across Canada and the US have already been moving towards a paperless or near-paperless and virtual manner.

We were ready. We have always known that adaptation of new and innovative technology would be at the core of ensuring access to justice for all Canadians. Investing in growing our technical knowledge and support in the legal service industry has always been at the heart of the development of Reportex and is one of the reasons why we joined with Veritext as they too have long understood the need to stay ahead of the changing needs in the legal system here in Canada and the US.

“Access to justice is a foundation of our society, and we simply had to learn, adapt and evolve.  And now there’s no going back. For us at Reportex, we felt a profound sense of obligation to provide guidance, support and solutions to the legal community. Court reporting is arguably a tech industry; law is not. We see it as our role in the litigation arena to bridge tradition with technology, to reinvent not just the way we deliver our services but to go a step further and actually innovate workflow options for our clients, to shape the future of litigation in Canada.  Lawyers are required to keep one foot in the past, but court reporters are not, and Reportex has been actively doing the research, making the tech investments and implementing e-solutions in discoveries, arbitrations and trials for years now.”

— Christy Pratt, RCR, RPR, CLR

The future is now: E-Trials

We have been here since the beginning. Our technicians and our complex litigation manager work with our e-solutions services to create the e-trial that fits you and your clients’ needs.

From providing independent courtroom technicians to document management and maintaining digital security, we already had the infrastructure in place. There are many things to consider when you begin to build your own e-trial:

  • Do you need one of our full-time in-court technicians?
  • Do your clients require all data to be stored in Canada?
  • Is the judge comfortable with technology?
  • Will you be marking up lots of maps or other documents?

To get you started on the road to your first e-trial, why don’t you take our fun e-trial quiz! 

Visit our new e-trials page and book a free consultation to start you on your journey today.

Introducing REMS: Reportex Errata Management Solution

Trial transcripts of complex proceedings involving constitutional and charter challenges that will likely find their way to the Supreme Court of Canada require special care and consideration in order to ensure that appellate courts have the most accurate evidence before them. These types of trials tend to run for months or even years, and the volume of transcript pages produced can reach into the tens of thousands. Highly technical expert evidence, dense terminology, and First Nation orthographies involving multiple dialects are just a few of the challenges court reporters face when striving for accuracy and consistency across their transcripts. Add in more and more virtual courtroom attendance by counsel and witnesses, and these challenges increase exponentially. 


For 15 years Reportex has utilized a complimentary errata protocol for its complex trials, giving parties the opportunity to provide suggested corrections to the reporter for their consideration prior to certifying the transcripts. This protocol is not mandatory and is only implemented if the parties choose to participate; however, in our experience, parties are pleased to have this opportunity, and their efforts ultimately ensure the best possible transcription of the evidence. 

Until recently the parties would provide their errata suggestions to the reporter by email. Depending on the number of parties involved, this could get a bit unwieldy, and this prompted Reportex to find a better solution. For the past six months, we have been building the Reportex Errata Management Solution (REMS), which we recently launched for the Cowichan Tribes trial. 

What is REMS?

REMS is a cloud-based repository (in Canada) where counsel can access transcripts (and download them individually or in batches) and enter their errata suggestions. Reportex can then respond directly to suggestions right within the REMS. The program is automated to generate email reminders of impending errata due dates, and responses to the errata are in different-colored font. Parties can collaborate on their errata lists as a team, and they can collapse/expand days to see the errata that has been received and/or responded to. There is also a prompt for reporters if they upload duplicate files, and REMS will automatically update the transcript status accordingly based on file naming conventions.  The list of features goes on and on.

REMS was built for Reportex by Penticton-based developer Colin Fletcher in conjunction with realtime reporter Kelsey Fletcher, who is currently reporting the Cowichan Tribes trial in Victoria, which was going into its 300th day at the time of this announcement.  This case involves seven parties, three First Nations orthographies (Halkomelem, Hul’qumi’num and Hən̓q̓əmin̓əm̓), numerous expert witnesses and reams of historical documents. Although Reportex’s reporting/editing teams utilize well-honed systems to ensure accuracy and consistency, the sheer volume of evidence spanning years makes it inevitable that errors will creep into the transcripts.

Christy Pratt, realtime reporter, and owner of Reportex, told us that “REMS has completely revolutionalized our errata process, making things so much more efficient for our clients and our reporting/editing teams. It’s clean and polished and professional and just generally fabulous.”

Developing systems and efficiencies like REMS for our court reporters is part of what we at Reportex consider to be thoughtful extras. Enabling our teams to work more efficiently in the production of highly accurate, consistent transcripts ultimately means better service to our clients.

You can learn more about our services and solutions here.