Corporate Boardroom Bookings — Now Available at Reportex!

Introducing our new way to save your sanity — meeting and work space for your new normal.

Many of us may have adjusted to working from home, virtual meetings and downsized office space over these past many months, but this doesn’t always work for every situation, and that’s where we come in!

Introducing our new corporate room rental opportunities to help with your professional workplace essentials.   Whether you need a stylish space for an in-person meeting or event, a tech-forward setup to host virtual calls or just a quiet place to work, we can help. 

Our Vancouver offices have over 20,000 square feet of beautiful meeting space and the flexibility to safely accommodate both individuals and groups of up to 30. Our boardrooms are designed to create effective in-person, virtual and hybrid connections, with staff and technical support available — whatever you require.

Supporting our industry as things continue to evolve and change is paramount, and this is one way we can offer some new options to our clients and friends. We’ve been saying it all along — we are in this together.

Visit our new information page to learn more about our professional amenities, custom-designed for your comfort and convenience, or contact our operations manager, Casey Dickinson, to explore your options. Hope to see you soon!

In the News!

Well, the cats are all out of their proverbial bags and the news is traveling fast.

This past week, Reportex’s owner and now RVP, Canada West for Veritext (Canada), Christy Pratt, has been making the media circuit with our exciting news.


“We are committed to best-in-class service, and under the Veritext umbrella we will now be able to offer reporting, transcription and integrated virtual services not just in BC but also across Alberta, Saskatchewan, Manitoba and Ontario,” Pratt said in a statement provided by the company. “And our cross-border clients will now have access to the same leading-edge services throughout the United States.”


We could not be more excited to showcase our team and the excellent work that Reportex, All-Star, Island, and Kamloops have accomplished to this point. As we join forces with Ace, Amicus, Royal and Neesons, we look forward to developing a presence on the national stage.

With the teams and resources that are now available to us through this partnership, our focus on shaping the future of court reporting in Canada is becoming very real. To be able to lead the charge in this collaborative effort is both humbling and exhilarating!

As we move into this Canada-wide expansion, innovation in legal technology will remain at the forefront of our efforts. Next week, we will be launching a new client series, highlighting all of our e-Solutions and providing practical information about our services to enhance the new technologies (and support) available to all of our clients.

Christy is speaking today (Sept 17th) at the BC Paralegal’s Association (BCPA) Members’ Conference, The Essential Ingredient, about our most recent e-trial which was the first of its kind in British Columbia.

And keep your eye out for an article in Canadian Lawyer magazine that will be coming soon.


Press:

Court Reporting Company Veritext Acquires Canadian Company Reportex, Expanding Its North America Scope

The New Jersey-based court reporting company Veritext Legal Solutions, which already provides a variety of deposition and litigation support solutions, has acquired Canadian court reporting company Reportex and its family of brands in British Columbia.

As part of the acquisition, Veritext also acquired United Reporting in Vancouver and Kamloops Reporting Services in Kamloops. Both companies, along with All-Star in New Westminster and Island Reporting in Victoria (which Reportex recently acquired), will be integrated into Veritext as part of Reportex, making up the company’s British Columbia arm.

Veritext already owned Canadian reporting firms Neesons in Toronto; Royal Reporting in Winnipeg, Regina and Saskatoon; ACE Reporting in Edmonton; and Amicus Reporting Group in Calgary. This latest acquisition gives it coast-to-coast coverage within Canada.

Terms of the deal were not disclosed.

Founded in 1983 and acquired by Christy Pratt in 2006, Reportex offers a range of court reporting, realtime reporting and virtual services.

Last year, it designed, implemented and facilitated the first fully electronic trial in Vancouver, a landmark First Nations rights case in which the trial spanned 200 days.

LawSites (2021, September 14) Court Reporting Company Veritext Acquires Canadian Company Reportex, Expanding Its North America Scope [Press Release] Retrieved from: https://www.lawsitesblog.com/2021/09/court-reporting-company-veritext-acquires-canadian-company-reportex-expanding-its-north-america-scope.html

Shaping the Future of E-Trials With Christy Pratt

Attention BC paralegals: Reportex’s own Christy Pratt, RCR, RPR, CLR, will be sharing her insights and knowledge about the growing need for e-trials and what you need to know to make them part of your firm’s future. No more bankers boxes filled with unwieldy documents for you!

While e-trials have been around in various shapes and forms for the past few years, the demand and interest have been exacerbated by the COVID-19 pandemic. The team at Reportex has been there since the very beginning, and we pride ourselves in our expertise in managing all the aspects of an e‑trial, including document management, digital security, courtroom technology and much more.  This presentation will not only cover the essentials of an e-trial but provide insight into how Reportex managed a totally virtual e-trial that lasted 189 days with no downtime due to technical failures. You can learn more about our e-trial services here and what we can do for you.


The Essential Ingredient: the BC Paralegal Association’s first-ever members’ conference. This one-day event takes place on September 17, 2021 and gives members the opportunity to learn the essential ingredients for every paralegal practice. You can learn more and register here.

Community Over Competition – a vision for the future of court reporting

As you will have seen, the Reportex Group has recently made some very big and very exciting announcements. Notably, the court reporters from United Reporting Service have joined our family and by extension, we have all made the leap into a major national expansion with Veritext Legal Solutions, the global leader in litigation solutions.

What this means for our clients is that they will now have access to a more streamlined integration of technologies, efficiencies and boardrooms across the country, while still working with the teams that they know and love. It also means that we will be able to carry the Reportex vision across North America as we partner with Neesons, Ace, Amicus, and Royal and engage in leading the charge of shaping the future of legal solutions in Canada.

What it means for our team is that we get to engage in an extraordinary stage of growth as we explore new territory, build new relationships and carry our values and “thoughtful extras” into a broader arena.


At Reportex, we have established five core values that drive all of the decisions we make from new product development to community engagement and industry support. They are: Team, Community, Industry, Mentorship and Equality. We talk about them a lot – on social media, in team meetings… these values form the foundation for our focus as a team and as a company.

Our industry is facing many challenges. So over the past two years, we have been identifying partnerships with likeminded court reporting firms who have agreed with our philosophy that we are stronger together. We have joined forces (and resources) with All-Star, Island, Kamloops and now United with the mindset of protecting, preserving and continuing to build our vision for the future and fortifying our community.


Our alliance with Veritext was a natural fit in both a professional sense as well as in alignment with these values. Together, we adopt the mission which is “to be an integral part of our client’s legal process by providing relevant solutions, delivered with superb service and industry-leading technology.”

Veritext’s mission and corporate values dovetail quite nicely to add dimension to our already solid foundation. Together, we aim to be Respectful, Ethical, Collaborative, Accountable and Professional in all aspects of our business as we continue to grow, evolve and shape the future of court reporting and legal solutions across Canada.


As we delve into this new realm, I can see a profound opportunity – an opportunity to continue to grow and evolve. An opportunity to reimagine what’s in front of us. An opportunity to have a voice and lead the charge on the national stage. Most of all – an opportunity to create a strong future for this industry in a new and exciting way.”

Christy Pratt, Regional VP Canada West, Veritext

Two talented teams… under one roof!

The time has come to announce an exciting partnership a long time in the making…

We are thrilled to welcome the exceptional team from United Reporting Service to the Reportex family in downtown Vancouver.

Reportex Agencies and United Reporting have always had a strong and collegial relationship and with our collective years of experience and extraordinary talent, this is a collaboration that will truly shape the future of court reporting and legal solutions in BC.  Our goal is always to provide an incomparable experience for clients, and this partnership packs a powerful punch.

We are thrilled to join forces.


The legendary team of United reporters will be working from our new Reportex offices and all in-person bookings will now be held at 700 – 925 West Georgia Street in downtown Vancouver, making Reportex the premier location for all your litigation needs.

It’s a new dawn for the future of court reporting across Canada, as we step into our future… together.

Shaping the Future of Legal Solutions in Canada

Today marks a critical step towards the advancement of legal solutions nationwide.

Reportex is joining forces with Veritext Legal Solutions, the global leader in litigation solutions, in a remarkable opportunity to expand our services from coast to coast!

The Reportex team – which includes All-Star by Reportex, Island by Reportex and Kamloops by Reportex –  joins Kim Neeson and the teams at Neesons, Amicus, Ace and Royal Reporting in this collaborative effort, building an influential presence as the Canadian arm of Veritext Legal Solutions.

Partnering with the Veritext team will allow us to continue to lead the charge in the development of innovative legal solutions – like e-trials, SIP courtroom conferencing, webcasting and other technical services – on a national scale.

As we shape the future of our industry, our clients will have access to new efficiencies and leading-edge legal services all across the country, along with a supportive and integrated network of court reporting, e-solutions and effective legal tech professionals at their fingertips.

Under the Veritext umbrella, we are now able to offer you reporting, transcription and integrated virtual services across British Columbia, Alberta, Saskatchewan, Manitoba and Ontario, and our cross-border clients will now have access to the same leading-edge services throughout the United States.

“As leaders in our industry, we must continue to evolve. There are many challenges that lie ahead and sustaining the future of our industry is at the forefront of my mind. The Reportex team is thrilled to join forces with Veritext in continuing to develop an innovative presence on the national stage. We are well-positioned to revolutionize the scope of legal solutions in Canada.”Christy Pratt, Regional Vice-President, Canada West

We look forward to this expansion of our team across Canada and we could not be more excited to build this future… together.

Click here for a personal message from Christy Pratt.

#ShapingTheFuture #VeritextCanada

We’d love for YOU to vote for us!

We are honoured to once again be nominated by you, our amazing clients, for the Canadian Lawyer Readers Choice Awards for 2021.

We’ve had a big year, building partnerships that matter, to provide the best court reporting and legal solutions across the province. Now, we hope we can count on your vote. 

Our category is #25 Court Reporting and Deposition Services.

Our partners at United Reporting are also nominated in that category and congratulations to them!

You can find the link to the voting survey here.   You have until August 20th to submit your survey answers. 

Introducing REMS: Reportex Errata Management Solution

Trial transcripts of complex proceedings involving constitutional and charter challenges that will likely find their way to the Supreme Court of Canada require special care and consideration in order to ensure that appellate courts have the most accurate evidence before them. These types of trials tend to run for months or even years, and the volume of transcript pages produced can reach into the tens of thousands. Highly technical expert evidence, dense terminology, and First Nation orthographies involving multiple dialects are just a few of the challenges court reporters face when striving for accuracy and consistency across their transcripts. Add in more and more virtual courtroom attendance by counsel and witnesses, and these challenges increase exponentially. 

Why REMS?

For 15 years Reportex has utilized a complimentary errata protocol for its complex trials, giving parties the opportunity to provide suggested corrections to the reporter for their consideration prior to certifying the transcripts. This protocol is not mandatory and is only implemented if the parties choose to participate; however, in our experience, parties are pleased to have this opportunity, and their efforts ultimately ensure the best possible transcription of the evidence. 

Until recently the parties would provide their errata suggestions to the reporter by email. Depending on the number of parties involved, this could get a bit unwieldy, and this prompted Reportex to find a better solution. For the past six months, we have been building the Reportex Errata Management Solution (REMS), which we recently launched for the Cowichan Tribes trial. 

What is REMS?

REMS is a cloud-based repository (in Canada) where counsel can access transcripts (and download them individually or in batches) and enter their errata suggestions. Reportex can then respond directly to suggestions right within the REMS. The program is automated to generate email reminders of impending errata due dates, and responses to the errata are in different-colored font. Parties can collaborate on their errata lists as a team, and they can collapse/expand days to see the errata that has been received and/or responded to. There is also a prompt for reporters if they upload duplicate files, and REMS will automatically update the transcript status accordingly based on file naming conventions.  The list of features goes on and on.

REMS was built for Reportex by Penticton-based developer Colin Fletcher in conjunction with realtime reporter Kelsey Fletcher, who is currently reporting the Cowichan Tribes trial in Victoria, which was going into its 300th day at the time of this announcement.  This case involves seven parties, three First Nations orthographies (Halkomelem, Hul’qumi’num and Hən̓q̓əmin̓əm̓), numerous expert witnesses and reams of historical documents. Although Reportex’s reporting/editing teams utilize well-honed systems to ensure accuracy and consistency, the sheer volume of evidence spanning years makes it inevitable that errors will creep into the transcripts.

Christy Pratt, realtime reporter, and owner of Reportex, told us that “REMS has completely revolutionalized our errata process, making things so much more efficient for our clients and our reporting/editing teams. It’s clean and polished and professional and just generally fabulous.”

Developing systems and efficiencies like REMS for our court reporters is part of what we at Reportex consider to be thoughtful extras. Enabling our teams to work more efficiently in the production of highly accurate, consistent transcripts ultimately means better service to our clients.

You can learn more about our services and solutions here.

Mask Policy (Update: July 9th, 2021)

As we now know the BC Government has moved us up to stage 3 of their Covid Recovery Plan.  For the workplace, this includes switching from a Covid-19 safety plan to a communicable disease plan and allowing for more staff to return to the workplace and more in-person meeting capacity.

We at Reportex have worked hard to safely accommodate our clients who required a safe and efficient space for in-person legal services throughout this pandemic.   And while the BC PHO has dropped the mask mandate to a recommended status, the BC Centre for Disease Control still encourages masks to be worn in indoor settings and especially for those not yet fully vaccinated.

Being that this includes a great many of our in-office staff, we ask that you continue to respect the safety of our staff, yourself, and your clients and wear a mask inside all common areas, and meeting rooms unless plexiglass barriers are present.

For in-person meetings, we are also going to continue to limit the number of people present to 6, including the court reporter.  We will review and revise this policy as new health & safety information presents itself. 

You can learn more about our safety protocols here.

We thank you for your patience and understanding.  Our goal is to always ensure the best service for our clients and this includes your health & safety.

Uncharted Waters: A COVID Update

Like everyone, we at Reportex are cautiously optimistic about the restart plan announcements on May 25. This new plan paves a way for a loosening of restrictions for both personal and work life. With that said, for the sake of our staff and clients we will still be following strict safety protocols when you visit our offices.


As per the guidelines, employers are required to continue operating under their COVID-19 safety plans, but there is a plan for a gradual loosening of restrictions. At Reportex this means the following:

  • We must ensure that all staff and clients maintain an appropriate physical distance, and extra care should be taken in small office spaces, meeting rooms and break rooms.
  • Masks will still be worn in all indoor areas unless there is a plexiglass barrier in place.
  • A daily health check is included in our COVID-19 protocol; clients and staff should check in with reception before proceeding to their boardroom or office.
  • Proper handwashing and sanitizing will be adhered to at all times, and regular touchpoints will be cleaned frequently.

You can review our full protocols here.

According to Dr. Henry and the BCCDC, after June 15 more restrictions will be lifted, but the government advises a controlled and gradual return to the workplace plan, so only small, in-person meetings will be allowed. For the moment this means that Reportex will still limit in-person meetings to six people, including the court reporter. It also means that access to available meeting space will be limited, and meeting spaces will be sanitized by our staff after each use.


sun shining through clouds

This has been a time of upheaval and change for all of us. Let’s not forget to reflect on all that we have learned about ourselves and what we have accomplished over the past year. It has been a time of reflection and transformation. We have learned a lot of valuable lessons over the past year about ourselves and about how we manage in adversity and difficulty. We have seen amazing acts of selflessness and compassion from all around the world, but we have also seen the ugly and the frightening, and we hope that from this COVID cloud we will embrace the silver linings that the eased restrictions bring us as we move forward in our battle against the virus.

As we all move ahead in our plans for reopening workplaces as well as recreational spaces, we need to make sure we only take the good we have learned into the new normal. We want a better future for us all, not just the same old, same old. 

Are your employees thriving working from home? Do you feel a more digital approach is expanding your opportunities beyond the bricks and mortar of your office address? This is a chance for us all to re‑evaluate what is important to us in our homes and our workplaces. In the meantime wear your mask and keep your distance.

One of the biggest silver linings for us has been the opportunity to dig into the personal and professional growth of our team. As you know, we have been focusing on evolving our office space and developing our services and solutions for our clients. We have also been working with our executive coach, Mary Crayston, who has been guiding us through the challenges and successes of continued development. This work has allowed us to prepare for the future of both our business and the industry as a whole, and we couldn’t be more excited to step into it.