Welcome to Our New Offices

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They say that the best way to predict your future is to create it.

So that’s what we’re doing! 

Welcome to the 7th floor. This is Reportex 2.0.

As you may have seen on our social media for the past few months, we have been teasing the opening of our brand new, mindfully designed, tech-forward headquarters on the seventh and eighth floors of our building in downtown Vancouver (conveniently connected by an internal staircase). Well, pandemic or not, the day has come to unveil our latest evolution, and we couldn’t be more excited to share it with you.  

Our new address is 700 – 925 West Georgia Street (same building, different floor!).

We have a meeting room designed specifically for you.

With 20,000 square feet of thoughtful extras we have our clients’ needs in mind. Our new HQ is designed to enhance effective virtual, hybrid and in-person communications, and each room is uniquely designed around your needs.

Here are just a few of the features you can expect:

  • MORE SPACE. 33 boardrooms, moveable walls to offer flexible and spacious options, four private caucus rooms and a gorgeous restaurant-grade chef’s kitchen.
  • Vault-like soundproofing. The walls are constructed full height, with soundproof plenum insulation in the ceiling above. They are filled with Roxul insulation as well as an acoustical sealant on tracks, joints and outlets. The doors are solid core in design, with drop seals when closed, and acoustical door seals are on all the door frames. 
  • For your safety and security there is a master digital sign-in —no need to remain at reception. All our boardrooms are outfitted with digital signage to guide you to where you need to be, and our team is always available to provide our top-notch client care.
  • Every single boardroom is set up with leading-edge technology. There are monitors for remote attendees and videoconferencing, and all our boardroom tables are equipped for data, power and USB ports.
  • Comfortable, private and spacious areas. We have arranged the space so that the rooms on the north side are designed for mediations, with breakout spaces and lounge areas; the south side is designed for examinations for discovery and larger meetings.
  • Custom art inspired by our beautiful province to engage the senses and create a beautiful west coast vibe.

Expert court reporters. Exceptional service. Thoughtful extras. Everything you need for a successful legal proceeding.

Read more about our mindful design choices.

While we will continue to provide virtual and hybrid proceedings until we can all safely return to work (and even after that), any in-office bookings you have at headquarters will now take place in this beautiful new space, supported by thorough protocols to keep you safe. Plexiglass, temperature checks and routine sanitization (among other things) have been commonplace for months now, and we deeply appreciate your flexibility in adapting to all of it.

At Reportex we have always expressed our commitment to growth and opportunity. As a team we look for possibility in everything that we endeavour to do. If ever there was a time to look for the silver linings in a challenging situation, it is now.

The development of this new space was already underway long before the pandemic took hold, and our team has been continually expanding since day one. So despite the unusual circumstances of this past year there was simply no stopping us. In order to be able to push forward, we have been fortunate to find some pivot points to help support our team and our clients during this challenging time.

The silver lining in this is that we were able to take the time to design an incredible space that our clients and team will be excited to return to when we are able.

“This new office is a physical example of the fact that the work we do is in continuous collaboration with how we do it. With 20,000 square feet of state-of-the art custom-built litigation space, each shiny new boardroom is fully equipped with the technology needed to support the important work of our unique clients. With flexible mediation and arbitration space and the capability for a myriad of virtual and hybrid proceedings, blended with a stylish sensibility and gourmet catering to enjoy while in the office, our vision for a full-service facility is exemplary of the type of innovation that has been carefully considered in this build.

Our team has made these mindful choices to enhance the experience of being a client of Reportex, which not only serves a practical purpose but broadens the horizons of our work as we continue to adapt to a new landscape.”

— Megan Ejack, Director of Marketing and Communications

As we plan our eventual return to the workplace, our team will continue to use this silver-lining time to evaluate the needs of our clients and associates. As the courts continue to evolve, we will remain on the leading edge of the developing legal technology.

Of course, we’re excited to eventually celebrate (with some actual wine and some actual cheese), but in the meantime we will be offering creative ways for you to explore the space with us, so stay tuned!

For those of you who do find yourselves in the office, we welcome your feedback — please stop by our stylish new reception area and chat with one of our team members.

Hope to see you soon!

The (R)evolution – The Evolution of Space

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Where we work is as important as how we work. This year has certainly shaken things up for everyone. As we continue to evolve as a business, we have taken that perspective as an opportunity to reimagine a beautiful space for our clients when we re-enter the workplace full-time. In one short month, we will be unveiling our brand new HQ office space on the 7th and 8th floors of our building, Cathedral Place, in downtown Vancouver and we couldn’t be more excited to share it with you!

This project has been a labour of love for our team – full of thoughtful extras and mindfully chosen elements aimed to create a well-crafted space for all of our litigation proceedings and client services. Not only is the new office decked out with leading edge technology in every boardroom, we have also given profound consideration to our design choices. We are building a place that is more than just walls and boardrooms and we are cultivating as much dimension in the space as we do with our carefully selected team and with our excellent services.

As you step off the elevator you will be greeted by a striking mural, created by our artist-in-residence, Shari Pratt. Shari has been commissioned to create unique art for each of our boardrooms and common areas to aid in designing a warm, welcome, stylish space that will be full of colour and life – just like us.

Here is a conversation that our Business Development Coordinator Kiran Deol had with Shari about her art, her approach to this project and the work you will find when you visit us after April 1st.

We see you find a lot of inspiration from your surroundings. What inspires your art the most?

Anything old, decaying, chipping, cracking — my travel photos are full of these types of images that I use to inspire texture in my art. There is a quote I like to refer to often:

“Ruin is a gift. Ruin is the road to transformation.” — Elizabeth Gilbert

This makes me consider that anything can be manipulated or can undergo change and come out the other side with great beauty, curiosity and wonder.

What makes the work you have created for Reportex unique from the other work you have done?

My current art practice identifies the relationship between art and my environment. Growing up in the Lower Mainland, I spent hours discovering the uniqueness of the BC forests, creeks, rivers and inlets. I found comfort spending most of my days outside in the wet climate collecting rocks from any shore I visited. In my current series for Reportex I have collected sands from the beaches of British Columbia: Crescent Beach in White Rock, Britannia Beach in Squamish and Chesterman Beach in Tofino are just a few of the beaches I use minerals from in my work. My process is to grind the sands into a fine powder and disperse the pigment into an acrylic binder. I use this paint to create the neutral colours for my paintings. Each piece incorporates a circular form symbolizing the rocks found along the shores. Rocks represent the steadiness, permanence and strength found in the people we surround ourselves with.

Other than creating your unique pieces, you also teach via in-person and online workshops. What is your best advice for any rookie artists out there?

Don’t sit around and question everything you do. Just get into the studio and create daily. Great ideas come from doing the work, not from waiting for inspiration to strike.

What is your most memorable work you have done as an artist? 

Many of the series I paint become the catalyst for the succeeding series. I often write an artist statement for the subsequent series as I am creating the current one.

My most memorable work was a series called Lost and Found, inspired by the notion that companionship and a sense of belonging are vital to human happiness. In these paintings I addressed themes of aloneness and finding meaning and truth beneath the surface. I believe that what lies beneath the surface of the canvas is often the true story of self. My work explored the nature of my personal life within the context of my exposure to photos, material items and the architectural heritage of the early 1900s. I began by building up the surface of the canvas with a portrait; then I found objects and peeled back the layers through physical deconstruction by sanding, carving and detaching.

Your new studio is located at Reportex and overlooks the Vancouver Art Gallery. What are you most excited about with your new space?

In 1793 the Louvre Museum opened its doors to the public, and days were set aside for artists to study and learn the methods of the masters. Artists such as Degas, Picasso and Singer Sargent found inspiration by emulating the works of others to improve and discover new ways to approach their work. For me, being able to see the Vancouver Art Gallery from my studio at Reportex will be incredibly inspirational and hopefully provoke some exciting transformative concepts.

Connect Series: Meet Systems & E-Trials Director Brandan Berry

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Brandan is an IT professional with over 10 years of experience. After working with Reportex on a contract basis, he joined our team full-time to assist with our expansion into e-trials and other technologies.

Brandan successfully developed and implemented a fully supported e-trial platform for a paperless trial of over 150 days (with no down days caused by tech failures). He was also integral in facilitating the virtual attendance of a realtime court reporter into an onsite trial in a BC courtroom.

When Brandan isn’t staying on top of the latest tech or building computers, you can find him downhill mountain biking in the BC wilderness.

You were the guy when it came to facilitating and building the platform for the recent Saik’uz e‑trial. What are you most proud of about building the e-trial platform?  

If I had to choose one thing in particular that allowed everything else to succeed, it would be the reliability of the entire system. With 151 days in a row without any downtime caused by the e‑trial system, it allowed our technician to be successful in their job every day; it allowed the plaintiffs and defence to argue their cases without breaking their flow and affecting their impact; and it allowed a judge who was hesitant to use technology to be introduced to and thrive with the e‑trial system.

The e-trial system itself was reliable as it worked with or without internet, so if the internet went down, the trial could continue. All data had an onsite and offsite encrypted backup, with per-file versioning rollbacks, if needed, so the chance of losing data was little to none.

We even ensured cross-technician training so that no matter which technician was sitting in the chair, they were up to speed on all the trial requirements and preferences.

E-trials are the way of the future; however, many feel nervous about depending on technology. What do you feel will be the most helpful resource we offer for our clients if they are looking to book an e‑trial?

Confidence. Educating clients that continuing to go with paper solutions is actually less effective than moving to digital solutions and that overall costs in time and resources differ significantly.

For example, imagine you have to create a rush order on an exhibit that you want to enter in the next day, but it is a 200‑page document that needs to be provided to five parties and the court, and you also need a copy to enter as an exhibit.

Paper: You now have to print 7 times 200 pages of the PDF in question, binder them, label them and then transport them to court, all while paying staff to get this completed overnight. All of this results in a ton of costs.

Digital: You upload the PDF to your private e-trial folder and then notify the technician via email that you have a new exhibit that will be entered the next day. The technician takes it and provides it to a central encrypted area, where all parties and the court automatically download a copy of it. You get home on time, you do not have to pay staff to work through the night to prepare binders and you do not need to lug said binders to court the following morning.

If you have the confidence to leave paper behind, your results will be money savings.

Throwing a pandemic into the mix while facilitating an e‑trial did not make the job any easier. What was the biggest challenge you had to overcome?

I had to incorporate — very quickly — a solution to allow witnesses and our realtime reporter to connect remotely due to limits on the number of people allowed in the courtroom. Fortunately, because the e‑trial system is so flexible, I was able to come up with, test and implement a solution within a couple days of a solution being needed.

At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

I would say that all of these values play a part, but if I had to choose the ones that stand out the most, they would be “team” and “industry.” Without my technicians there is no way this would have been possible, and we challenged the industry and proved that going digital instead of paper is not only possible but incredibly effective.

We have been talking a bit about wellness on the blog and through our Slack channels. Do you have a favourite way to recharge or any tips for staying well?

You would think that after a day of fixing and working with tech, I would choose to do anything else, but I see tech in different categories. So learning about new tech and playing around with new demo applications is actually a great way for me to turn off my brain. I also like building or survival video games — something that I can immerse myself into while talking with all my friends from around the world. Using these other tech-careered friends as sounding boards is also a great way to help solve problems that I’m struggling with or even just allow me to look at an issue a different way.

I do of course make sure I get away from the tech and take my dog for hikes in the forest or throw myself down a mountainside on my bike when I need that blood-pumping adrenaline with my wife‑to‑be.

As for advice I would say if you do not have someone you can talk to either in person or online, find one. Play an online game with some people. Party up with someone for the day and just have a blast, talk about anything, crack jokes and let loose a bit. The amount of stress you can release and the overall good feels you can get from these interactions are more than enough to keep you sane in these times. And who knows — you might find someone really fun to be around (even if it’s over the internet). Try to be social but be safe doing it.

E-Trial Reflections: A Look Back on 151 Days

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In late January after 151 days of trial, the last day of evidence was in on the Saik’uz/Stellat’en First Nations claim, giving our (truly) fearless leader, Christy, a break from court until closing argument in April.

This e-trial has been nothing short of revolutionary for Reportex, not only in terms of the custom e-trial platform that Brandan and his team so successfully implemented and that Jake facilitated but also in terms of the incorporation of virtual elements made necessary as a result of the pandemic.

We recently caught up with Brandan and Jake to ask them a few questions as they reflected on 151 days of the first-ever fully supported e-trial in British Columbia!

151 days of a fully supported e-trial sounds intense. How are you feeling?

Brandan: Relieved and excited but mostly extremely proud. This must be the feeling that parents have when their kids win an award or take their first steps. A ton of work was put into this solution, and I am thrilled that it performed so well and was embraced by so many.

Jake: In one word — satisfied! Given the amount of technological solutions we had to implement — from the computer setup to the shared document repository for exhibits and other documents to hosting remote witnesses and having Christy provide realtime reporting remotely — I’m very happy it went so smoothly.

Prior to this trial a 100 percent fully supported e-trial was unheard of in British Columbia. How did you prepare for such a feat?

Brandan: Well, the clients were very clear about what they wanted this platform to do, but since we didn’t have an existing prototype, I had to take counsel’s ideas and make them a reality. I spent weeks — months, actually — researching, developing and testing various tech options, followed by sourcing, building and installing the entire platform in the courtroom. So my final solution for this trial was actually more of an invention!

Jake: I just tried to come into it with an open mind. When I joined Reportex, the trial was already underway but paused due to the pandemic. When it resumed, all the systems were already in place, so for me it was merely a matter of settling into the existing workflow, determining what was working and identifying what needed improvement.

What were the unique challenges of the e-trial, and how were they solved?

Brandan: The Vancouver courthouse does not currently have an established protocol for marking and managing exhibits in a fully digital manner; therefore the biggest challenge was creating a solution for digital exhibits that meshed with the existing systems and workflow of the court. We had to identify best practices for naming, indexing and storing the digital data for both the clerk and the registry, and through this process we developed and refined (and refined and refined) procedures that allow digital exhibits to be preserved with the same integrity as physical exhibits. This was a collaborative effort that involved some very creative (and patient!) court clerks and exhibit managers, and we ultimately developed a very simple, streamlined process that I hope will be the gold standard for e-trials until the Vancouver courthouse has the capacity to manage digital exhibits.

Jake: One of the unique challenges of the trial was that due to the pandemic some of the witnesses had to testify virtually. While the courthouse has videoconferencing equipment available, it doesn’t integrate seamlessly with our platform, which was designed to run independently of the courthouse network, for security purposes. So we repurposed the e-trial SMART Board (a 65-inch touch-sensitive LCD screen that witnesses use to mark up exhibits), patched into the DARS audio and voila! The witness could be seen and heard by everyone in the courtroom, and their testimony was captured directly on DARS. With a few more refinements this setup also allowed Christy to provide remote realtime to everyone in the courtroom, which has never been done before in British Columbia. It was truly revolutionary. 

Another challenge was determining how best to handle the thousands of digital trial documents that would be used (we ultimately marked roughly 770 exhibits). The parties required private folders for their own team’s use as well as shared folders so they could access the exhibits and other common trial materials. The clerk and the court required a separate silo for accessing their copies of the documents. Plus all the data needed to be physically stored in Canada, and we needed offline access in the (unlikely) event of an internet outage. I’m sure there were some bumps in the road in the early days, but by the time I joined the trial, the court and all parties were comfortable with the system, and it worked like a well-oiled machine.

What are your top three takeaways from this e-trial?

Brandan:

  1. Clients want an experience they can relate to. The so-called “smoke and mirrors” and fancy tech is distracting and cumbersome for experienced trial counsel who, understandably, don’t want to overhaul the workflow and style they’ve spent years crafting.
  2. Never underestimate the ability of a very determined judge to learn, embrace and ultimately thrive in an e-trial environment. Our self-proclaimed pen and paper judge was provided with virtually no paper in this trial, and while there was the odd technical glitch over the course of 151 days, the downtime was minimal, and he rallied like a total pro.
  3. The fact that we were able to integrate virtual services into this e-trial with minimal downtime shows just how much potential and flexibility the right tech has to truly connect people in litigation.

Jake:

  1. As the e-trial technician for the bulk of this trial, one of the most important things I learned early on was not to panic! With the amount of technology involved, things will inevitably go sideways now and then, but the solution is often a simple one. Fortunately, this e-trial had complete buy‑in from all counsel and the court, and they all understood that the minimal downtime we did experience was a drop in the bucket compared to the time that would have been spent preparing, locating and handling the boatload of binders that would have filled the courtroom and judge’s bench if this had been a paper trial. Plus I was in the courtroom every day to troubleshoot any issues that arose, and Brandan was even able to log in remotely, if needed. 
  2. E-trials really are the way of the future. As an attorney myself (I practised in New York), I can’t tell you how annoying it is to haul bankers boxes full of documents to and from court every day, shuffling through exhibits searching for the right cross-examination document and relying on temperamental photocopiers (and, let’s be honest, hard-working litigation staff who were understandably frustrated by temperamental photocopiers) to prepare six copies of a 700‑page document during the lunch recess. Simply placing everything on a computer eliminates these inefficiencies and allows counsel to focus more on strategy and less on logistics.
  3. Organization is key. Every e-trial is custom-designed to the needs of the parties and the court, but once the daily and weekly protocols are established, as long as you stay the course, there will be smooth sailing.

Looking to the future, what in your opinion does the type of technology you utilized for this e-trial mean for our legal system?

Brandan: I see the potential for complete courtroom/tech integration and maybe even new smaller spaces that are dedicated to virtual proceedings. Avoiding the need for witnesses and counsel to travel long distances to appear at trial will not only save money but also decrease delays and increase efficiency. This all adds up to an overall improvement in access to justice, which is at the forefront of everyone’s mind in this industry. 

Jake: I echo Brandan’s comments. In addition to managing a growing e-trial demand, Reportex is also facilitating a dramatically increased volume of remote witness connections to courthouses throughout British Columbia, and we are currently working with courthouses in Alberta to find solutions for our BC clients who also practise in Alberta. I sincerely hope that our legal system will continue to evolve and to embrace technology, which allows litigants to access flexible, cost-effective ways of adjudicating their disputes. It has been argued that e-trials can reduce trial times by up to half simply through implementing an electronic record, and the convenience of having all case materials available at their fingertips affords counsel greater focus on advocacy. Additionally I believe that many judges will come to prefer e-trials as it eliminates the binders and potential for misplaced documents and allows them more efficiency in preparing their reasons. All in all, it’s just a smarter way to litigate.

The (R)evolution is Here – the A – Z in FAQs

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By Megan Ejack, Director of Marketing & Communications

We’ve entered a new age.

As the world continues to change and evolve, so do we. With everything going on around us, there is a glimmer of light at the end of this long, dark 2020 tunnel, and with that comes a shift in perspective. We have been offered a remarkable opportunity to redesign our lives, not only in how we work but also in how we continue to connect. What was born out of necessity has shifted, giving us a new vision of how we could thrive in our day to day — even in court. This is a chance to really evaluate the virtual and hybrid tools that have become so readily available to us and consider how to continue to integrate them as we move forward.

There is possibility everywhere. But where to begin?

We recently introduced you to the Reportex (R)evolution — a new perspective on connection through technology. When you join us in the (R)evolution, you will find yourself opening up to these new ways of working, with access to personalized tech support to enhance your evolving practice. You will be able to choose to continue to conduct virtual or hybrid proceedings, to enhance your in-person options with new tools and to learn to use practical solutions that will help you to appear in the office or in court safely and remotely.

Whether you want to continue to work fully remotely or you miss that in-person connection, the Reportex team will help facilitate a solution for you through our flexible and supportive options. We will be highlighting each of our e-services over the coming weeks and months, with continued updates on new developments as they arise.

Reportex has always been a tech-forward company on the forefront of innovation, but our goal is to ensure that the way we adopt tech doesn’t leave our clients in the dust. No matter your comfort level with technology, Reportex can get you up and running on your schedule.

When we first said that we are in this together, we meant it. Now as our legal community moves boldly into this new era, our team is committed to providing you with the information and tools to successfully navigate the terrain and remain effective and connected along the way.

Click on the above image to read our FAQs

The Reportex (R)evolution

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By Megan Ejack, Director of Marketing & Communications

Welcome to 2021

A new landscape of legal tech is before us, bridging virtual services and hybrid options with simple, accessible solutions for your litigation practice at discovery, trial and appeal.

We invite you to join the Reportex tech revolution — tech that truly connects.

Evolution Revolution

Much can be said about the industrial revolutions, about their unique impacts on society and their progressive (though sometimes problematic) natures as they pertain to the human condition. But one truth remains — through simple shifts in means and perspective, often profound in their relative simplicity, these movements altered the very fabric and future of civilization.

Since the dawn of time our world has gone through an endless series of evolutions, and as we look at what has come out of this incredible past year, it is clear we are smack in the middle of another. Was it the most transformative year of all time? Who’s to compare? We are evolving at a different pace and in radically different ways than, say, the hunter-gatherers and farmers of yore or the textile workers and the machinists in the first waves of the mid 1700s.

What is true is that evolution breeds progress and that innovation will always be at the forefront of the human experience. The incredible shift in innovation that we are currently facing is the collective acknowledgement of our deep need to connect.

As we evolve, we challenge ourselves to take great leaps forward in thought, perspective and action. Evolution is an opportunity to rethink the way we do things and to evaluate the potential for new and better circumstances for our world. We find ourselves in such a place now, not necessarily with machinery or technology per se, but with how we approach the tools and systems we already have in place.


Evolve Your Practice with Reportex This Year

The First Industrial Revolution brought with it the machinery and tools that allowed a new kind of productivity to emerge. The Second Industrial Revolution developed the means to share that productivity across oceans, to discover and create commerce with new lands and people, to bridge a gap across the world. As information technology began to emerge in the late 1900s, a new landscape began to develop. That third revolution is characterized by an almost mystical digitization and automation inherent to electronic technology.

Progress. Productivity. The birth of the hustle.

The Fourth Industrial Revolution (a.k.a. Industry 4.0) has had us leveraging that technology in new and innovative ways, creating platform-sharing systems and artificial intelligence to aid in the development, production and distribution of products and commodities, goods and services, with a near unlimited potential for continued growth.

Each of the four phases of industrial revolution has marked a major social and economic turning point for civilization, leading to the one we find ourselves in now — or rather where we found ourselves until now.

Reconnect

In 2020 we were faced with an entirely new challenge, seemingly overnight: how to continue to engage in commerce and productivity when the machine had been forced to slow down — and in some cases stop completely. For many it has not been possible to continue, but for some of us there has been an enlightened pivot (word of the year, apparently) that has taken place. As we all faced the challenges of this global event, the only relevant strategy was to regroup, reimagine and move into a different type of growth mindset: connection. Moreover connection through technology.

For Reportex this has meant stepping up our game in all of our e-services. Virtual litigation has become necessary to the justice system, and although we have always been developing leading-edge systems and technology, it has now become the key to our sustained success. Courts are adopting all sorts of new, innovative solutions, and we are at the forefront.

Join the (R)evolution

The new (R)evolution is all about connection. Over the coming months we will be highlighting all of our e-services and offering specialized guidance to help you evolve your practice. Our innovative solutions and hands-on technical team will fuel your work and connect you to the possibility inherent to this changing landscape.

Join us as we help to revolutionize the way you work. #techthatconnects

Zoom’s Latest Release: New Features & Enhancements

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Zoom recently announced its latest release aimed at improving meeting, chat and phone features.

To access the below features you will need to download the latest version of Zoom Client for Meetings. More information on the items below can be found in Zoom’s release notes.

New Updates to Zoom Client

New and Enhanced Features

General Features

  • Sync subfolders in cloud contacts: When syncing contacts from Office 365, subfolders will now be synced in addition to the main contacts folder.

Meeting/Webinar Features

  • Support for live-streaming to YouTube on mobile: Hosts using Android or iOS can live-stream their meetings and webinars through the YouTube mobile app.
  • Virtual background support for additional CPUs: For Windows users, virtual backgrounds are now supported for i3 5th generation and above, i5/i7/i9 3rd generation and above, all including Y-series. These CPUs will support virtual backgrounds at 15fps and 360p.
  • Scheduling with custom Join Before Host time limit: Users can select a Join Before Host option when scheduling meetings to allow participants to join 5, 10 or 15 minutes before the scheduled start time.

Meeting Features

  • End-to-end (E2E) encryption: E2E encryption for meetings is now available in technical preview. Account owners and administrators can enable E2E encryption for meetings, providing additional protection when needed. Enabling E2E encryption for meetings requires all meeting participants to join from the Zoom desktop client, mobile app or Zoom Rooms. Users will not be able to join by telephone, SIP/H.323 devices, on-premise configurations or Lync/Skype clients as these end points cannot be encrypted end to end. Zoom web client and third party clients leveraging the Zoom SDK are also not supported at launch. Enabling this setting also disables the following features: Join Before Host, cloud recording, streaming, live transcription, breakout rooms, polling and meeting reactions. This setting is enabled in the Zoom web portal at the account, group and user level and can be locked at the account or group level.
  • Additional share options with Proximity Share for Zoom Rooms: For Windows, macOS and Linux users, Proximity Share now supports sharing specific apps, sharing computer audio and optimizing for full-screen video.
  • Change ringtone for meeting invites and phone calls.
  • Improved experience for saving annotations on mobile (Android and iOS users).
  • Improved pre-assigned breakout room behaviour.

Chat Features

  • Search in Channel option added to the Channel Info panel for mobile (Android and iOS users).
  • Search starred messages (Windows, macOS and Linux users).

Phone Features

  • Bootstrap mode for nomadic emergency services: If bootstrap mode is enabled by an account owner or administrator, phone users can report their current locations as company locations and/or report underlying network data for existing company locations. User-reported location and network data must be approved by administrators before it becomes actively part of defined company locations. These operations will send email notifications to administrators (at most one email per day).
  • Call notifications for busy call queue members: If enabled, call queue members can receive call queue calls when they are busy on a call.
  • Opt out of specific call queues: Users who are members of multiple call queues can opt out of specific call queues to disable call notifications from those call queues.

Zoom’s Latest Updates

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Read about Zoom’s latest round of features and enhancements below. A reminder, to access these features, download the latest version of Zoom.

New Updates to Web

Changes to Existing Features

• Enhanced Passcode Settings for Select Accounts: The web portal settings for Passcode for instant meeting and Passcode for newly scheduled meetings are now one setting called “Meeting Passcode” for accounts with a single licensed user, Pro accounts with 2 or more licenses, Business accounts with 10-100 licenses, and Basic (free) accounts. If the Passcode requirement for Personal Meeting ID (PMI) is enabled, it will be applied whether Join Before Host is enabled or disabled.

• Updated Settings for New Accounts: All new accounts created on or after September 27 will have the Passcode settings for Personal Meeting ID (PMI), Personal Audio Conference (PAC), phone dial-in users, and Zoom Room Meeting ID enabled by default.

New Updates to Zoom Rooms

New and Enhanced Features to Zoom Rooms

In-Meeting Features

Appliances:

  • Virtual background support on DTEN Me devices must be on 1.1 firmware
  • Video preview
  • View in-meeting chat on Zoom Rooms Touch devices
  • Join breakout rooms using the Zoom Rooms Controller on non-touch Zoom Rooms Appliances (support for more Zoom Rooms OS coming soon)

Management Features

Appliances:

  • Italian language support

Zoom’s Latest Release: New Features & Enhancements

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Zoom recently announced its latest release aimed at improving the overall meeting, webinar and chat experience for Zoom users.

Note: To access the below features you will need to update to the latest version of Zoom Client for Meetings.

Meetings & Webinars

  • Video filters: You can apply video filters to alter the look of your video with colour grading, foreground and frame filters. Filters can be turned off in your web settings at any time.
  • Touch Up My Appearance intensity: You now have the ability to adjust the level of skin smoothing applied with the Touch Up My Appearance feature.
  • Improved lighting capabilities: You can adjust the brightness of your video automatically or manually using a slider in your video settings. This feature is especially useful in low-light environments.
  • Enhanced background noise suppression: You can choose to have the background noise suppression applied by selecting low, medium, high or automatic background noise suppression.
  • Improved Waiting Room notifications: The meeting host now receives more notifications about attendees entering the waiting room, including during screen sharing and when Zoom is minimized/hidden.
  • Improved video and content sharing: There have been upgrades to video and content sharing to improve video quality, decrease bandwidth and CPU usage and improve text clarity.

Meetings Only

  • Additional meeting reactions: In addition to the clapping and thumbs up reactions you can now react with a heart, surprised face, laughing face or party emoji. Those receiving the reactions will also need to have the latest version of Zoom Client to see them.
  • Security section when scheduling a meeting: To allow easier access Passcode and Waiting Room settings are displayed under the security section when scheduling a new meeting.

Chat

  • Voice messages: You can now record and send voice messages to other users in a one-on-one chat or a channel.

For more information and how-to videos on these features check out the Zoom Blog post and YouTube video.

Important: Starting September 27th Zoom will require all meetings to have a Passcode or a Waiting Room enabled for paid accounts. Zoom has set up a support page with a comprehensive FAQ document to provide users with more information about this change.

All of our offices are OPEN!

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The future is here. 
We have fully equipped our offices with leading-edge technology and videoconferencing systems in every boardroom at each location to accommodate remote attendees for all of our in-office proceedings. Not only that, we have a stellar team of onsite and virtual technicians who will be on hand to assist at every turn and keep things running smoothly! 

Innovate. Adapt. 
Chef Nye is back! He and his team will be preparing gourmet boxed mediation lunches, handcrafted hand sanitizer and safely pre-packaged treats. It may be a new landscape, but you can look forward to the high-quality service, excellence and thoughtful extras you have come to expect from the Reportex team.

All three of our locations (HQ in Vancouver, All-Star by Reportex in New Westminster and Island Reporters in Victoria) have re-opened for in-person proceedings! For ongoing remote options, please click HERE.

For a full list of our detailed protocols please click here to view our COVID-19 Protocol, which will be updated as needed.