(R)evolution: The future of the workplace

As vaccination numbers grow and case numbers continue to drop across Canada and the United States, the fear of COVID is being replaced with feelings of hope along with a bit of trepidation about what post-pandemic life will bring us. 


Throughout this time we have been fortunate enough to continue to grow our team, despite the ongoing challenges. Growth has been exciting but is fraught with a need for new structures, processes and — most of all — support. Because of this, one new role we knew we needed to fill was that of a dedicated HR specialist. Fortunately, Jenn Goble has stepped up with gusto!  Jenn specializes in change management, organizational structure, business development and expansions. She has integrated quickly and has become a calm, experienced, steadying hand during this tumultuous and transitional time.  

Everyone has had different experiences through the last 15 months, but here’s what Jenn had to say:

“We all need to recognize that we have just been through something extraordinary, and that will not be forgotten any time soon. We must expect that as excited as we are for this to be behind us and to return to normal, there will be a period of adjustment.”


So what exactly can our (and perhaps your) leadership do to help ease employee anxiety?  Open and continuous communications are key. Employers can play an important role in supporting and facilitating this to enhance connection by using software like Slack or Teams, where staff can communicate on a less formal level. Reportex also has a culture club that organizes virtual events for the staff and runs Slack channels that focus on monthly initiatives like plant care, wellness and just plain old fun. We also have a dynamic COVID committee with representatives from all of our divisions who work tirelessly to study and update everyone with the latest news and rulings around COVID safety protocols, keeping us all abreast of changes in protocol and evolving timelines. Their input helped create our current COVID-19 policy.

Reportex has been fortunate in that our business model already included many remote staff, flexible work-from-home options and collaborative work. What we are finding, though, is that the main source of anxiety is about moving into the unknown while maintaining staff and client safety, especially as our clients ramp up their in-person meetings. There have clearly been fundamental shifts to entire industries and business models, including the legal sector, and many law firms have sped up their explorations of virtual and digital technology. This is exciting, and we look forward to providing support in navigating all of these new options through our developing e-solutions. This adjustment to a more virtual world also means that many law firms have taken this opportunity to downsize their offices.


The Vancouver Economic Commission found that 43 percent of workers in metro Vancouver can and are now doing their jobs from home. While many articles online are discussing what the return to work will look like, some possible considerations for employers are whether to offer working from home as an ongoing option or whether to allow employees to split their time between home and the office, while having a plan in place to keep those employees engaged and actively participating in the workplace. 

In an interview with HRD magazine, Diana Nguyen, HR specialist and coordinator with Telus Employer Solutions, told them that “leaders need to keep teams informed of changes. This helps them better cope with any feelings of uncertainty. From here, it’s essential that you engage team members and listen to their feedback, in order to understand what’s important to them.”

Employers can also encourage employees who have questions or concerns to contact their human resource department or make sure they have an adequate employee assistance program through their benefits provider. 

As we prepare for all of this, we are giving profound consideration of what has worked effectively as well as envisioning even more new practices to support the brave new world ahead of us. We see this as a collaborative effort between our teams, leadership, clients and community to expand our collective vision of the industry as a whole.

We will continue to share our experiences as we evolve and adapt to both our needs as a business and our clients’ needs too.

We’d love to hear your thoughts on how your teams will adapt to returning to the workplace!

Uncharted Waters: A COVID Update

Like everyone, we at Reportex are cautiously optimistic about the restart plan announcements on May 25. This new plan paves a way for a loosening of restrictions for both personal and work life. With that said, for the sake of our staff and clients we will still be following strict safety protocols when you visit our offices.


As per the guidelines, employers are required to continue operating under their COVID-19 safety plans, but there is a plan for a gradual loosening of restrictions. At Reportex this means the following:

  • We must ensure that all staff and clients maintain an appropriate physical distance, and extra care should be taken in small office spaces, meeting rooms and break rooms.
  • Masks will still be worn in all indoor areas unless there is a plexiglass barrier in place.
  • A daily health check is included in our COVID-19 protocol; clients and staff should check in with reception before proceeding to their boardroom or office.
  • Proper handwashing and sanitizing will be adhered to at all times, and regular touchpoints will be cleaned frequently.

You can review our full protocols here.

According to Dr. Henry and the BCCDC, after June 15 more restrictions will be lifted, but the government advises a controlled and gradual return to the workplace plan, so only small, in-person meetings will be allowed. For the moment this means that Reportex will still limit in-person meetings to six people, including the court reporter. It also means that access to available meeting space will be limited, and meeting spaces will be sanitized by our staff after each use.


sun shining through clouds

This has been a time of upheaval and change for all of us. Let’s not forget to reflect on all that we have learned about ourselves and what we have accomplished over the past year. It has been a time of reflection and transformation. We have learned a lot of valuable lessons over the past year about ourselves and about how we manage in adversity and difficulty. We have seen amazing acts of selflessness and compassion from all around the world, but we have also seen the ugly and the frightening, and we hope that from this COVID cloud we will embrace the silver linings that the eased restrictions bring us as we move forward in our battle against the virus.

As we all move ahead in our plans for reopening workplaces as well as recreational spaces, we need to make sure we only take the good we have learned into the new normal. We want a better future for us all, not just the same old, same old. 

Are your employees thriving working from home? Do you feel a more digital approach is expanding your opportunities beyond the bricks and mortar of your office address? This is a chance for us all to re‑evaluate what is important to us in our homes and our workplaces. In the meantime wear your mask and keep your distance.

One of the biggest silver linings for us has been the opportunity to dig into the personal and professional growth of our team. As you know, we have been focusing on evolving our office space and developing our services and solutions for our clients. We have also been working with our executive coach, Mary Crayston, who has been guiding us through the challenges and successes of continued development. This work has allowed us to prepare for the future of both our business and the industry as a whole, and we couldn’t be more excited to step into it.

Connect Series: Meet Kris Bergado


Kris is another friendly face at the Vancouver office. He is the office services coordinator for Reportex and works with reception/client services as well as the catering department to ensure all in-house operations are running smoothly for clients and staff. Kris was born in the Philippines but grew up in Ottawa. He moved to Vancouver as part of his love for travel and new experiences. He solo traveled 16 countries in two years while making many international friends through his travels. His employment experiences include working for one of the biggest companies in the hotel industry as well as one of the finest luxury hotels in Vancouver.

Kris is another artist in our midst, like Shannan. We seem to attract a creative bunch!


You appear to have a passion for travel and meeting people. Can you tell us where the urge to learn architecture comes from? 

Growing up, I always had a fascination for ornamental structures. Seeing all the beautiful statues and little details that make a building pop really appealed to me. Things like incorporating the surroundings to create a picturesque look really excited me. I thought maybe I could create something like that myself one day. Maybe not as ornamental, but something that would capture people’s attention.


We have been discussing wellness on the blog and in our internal Slack channels. Do you have a favourite way to recharge or any tips to share on staying well?

Wellness is an important thing to me! Most of my free time is spent at the gym, but I also like to give my mental health a break and take the time to sit down and pop a bottle of wine and snuggle with my dog.


At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most with you and why?

Out of all the core values community and team were the two that I immediately felt strongly about.  As a fairly new staffer I was introduced to team-building events, such as paint night and Cinco de Mayo. It’s nice to just chat and laugh with your fellow colleagues and just be in the present.


You have been an integral part of the move to our new floors. What excites you the most about the new space?

The new space is awesome! This might be a simple answer, but I love the windows and how so much natural light comes into the space. No need to go outside for your daily dose of vitamin D.


We’re glad you are enjoying the new HQ, Kris, and we are thrilled that you see how important our core values are to us. Reportex firmly believes in supporting and keeping connected with all our staff and contractors. Internal communications and support are equally important as external, and we feel that helps make our team so great at what they do.

Connect Series: Meet Shannan Howe


Shannan is from Ireland and moved to Vancouver in February of 2020. She started working at the young age of 15 and has a lot of experience in customer service, complaints and leadership. Her compassion and caring attitude are her strongest assets.

Shannan completed a one-year course in social care and later studied social studies and psychology. Sadly, she had to leave college to take care of her ill grandfather full-time. After that, she became a care manager for elderly people. After a few tumultuous years, Shannan decided to travel the world and ended up in Vancouver. She fell in love with the area and all it had to offer, and thankfully for us, she has not left yet.


At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

Team and community. I think these are the core values that resonate mostly with me in my daily life and work life together. Working as part of a team is something I have always felt strongly about. Everything and anything can be done better and more efficiently with a team of people that are honest and open and willing to work hard together.

Throughout my life I have been part of so many teams, such as dancing, folk storytelling, music groups and volunteering back home — which leads me to the “community” aspect. The “support local” movement has become a huge part of the lives of those who give back to the community, especially because of the pandemic.

Helping people and supporting people around me has always been something I have tried to do, hence studying social studies and becoming a full-time caregiver. I come from a very small community with about two shops, four pubs (of course), a church, a football team, a primary and secondary school and one overcrowded care home for all the elderly in the community and surrounding area. I volunteered in the care home to give a helping hand where it was needed, and I was soon offered a full-time position as a caregiver and ended up managing my own team. It was an amazing experience to meet all of the locals that had known my own grandfather (and family too), and I also enjoyed making their days a little better. I’ve also worked closely with children and youth, teaching Irish sean‑nós dancing and mentoring dancers in the community because we were too far out of the closest town for other teachers to travel. There is no power for change greater than a community discovering what it cares about.


Tell us more about SsketchyArts? Does artistic talent run in the family?

SsketchyArts is my accidental pride and joy, thanks to living in Vancouver. When I moved here, it was quite hard to get a job as most places wanted a Canadian reference, which I clearly did not have, so I had a lot of spare time. I bought canvases and art supplies and just started painting like I have always done when I was bored. Then random people started sharing my paintings online and asking for commissions. I set up an art page after my family and friends forced me to because I was too scared, and it just blew up. I now have paintings that are displayed all over the world in online art galleries in places like Sweden, Dubai, Ireland, Croatia, Spain, Australia and all over Canada. Luckily (and also unfortunately), most of my dad’s side of the family has an artistic hand, so they think nothing of the fact that I am selling paintings. But at least we all share the love of art!

We have been talking a bit about wellness on the blog and through our Slack channels. Do you have a favourite way to recharge? And does it include you still practising Irish dance?

Unfortunately, I haven’t done much dancing since I moved to Canada, more so because of the pandemic of course, and it’s just not as fun or enjoyable without a crowd clapping and joining in. It’s the atmosphere that dancing brings that is the best part. So recharging for me right now is stepping back each day to practise gratitude, make affirmations and set intentions:

  • Gratitude: think about what you are grateful for today.  
  • Affirmations: first analyze the thoughts or behaviours that you would like to change in your own daily life and career that day. Say “I am confident” out loud — it does help.
  • Intentions: this can be as simple as planning to drink enough water today or accepting yourself as just enough. 

Try it — you will love it!


We want to thank Shannan for leaping into the deep end with such enthusiasm for her new role at HQ.  We could not have gotten through the renovations and the move without her can-do attitude.  Thanks Shannan!

Welcome to Our New Offices

They say that the best way to predict your future is to create it.

So that’s what we’re doing! 


Welcome to the 7th floor. This is Reportex 2.0.

As you may have seen on our social media for the past few months, we have been teasing the opening of our brand new, mindfully designed, tech-forward headquarters on the seventh and eighth floors of our building in downtown Vancouver (conveniently connected by an internal staircase). Well, pandemic or not, the day has come to unveil our latest evolution, and we couldn’t be more excited to share it with you.  

Our new address is 700 – 925 West Georgia Street (same building, different floor!).

We have a meeting room designed specifically for you.

With 20,000 square feet of thoughtful extras we have our clients’ needs in mind. Our new HQ is designed to enhance effective virtual, hybrid and in-person communications, and each room is uniquely designed around your needs.

Here are just a few of the features you can expect:

  • MORE SPACE. 33 boardrooms, moveable walls to offer flexible and spacious options, four private caucus rooms and a gorgeous restaurant-grade chef’s kitchen.
  • Vault-like soundproofing. The walls are constructed full height, with soundproof plenum insulation in the ceiling above. They are filled with Roxul insulation as well as an acoustical sealant on tracks, joints and outlets. The doors are solid core in design, with drop seals when closed, and acoustical door seals are on all the door frames. 
  • For your safety and security there is a master digital sign-in —no need to remain at reception. All our boardrooms are outfitted with digital signage to guide you to where you need to be, and our team is always available to provide our top-notch client care.
  • Every single boardroom is set up with leading-edge technology. There are monitors for remote attendees and videoconferencing, and all our boardroom tables are equipped for data, power and USB ports.
  • Comfortable, private and spacious areas. We have arranged the space so that the rooms on the north side are designed for mediations, with breakout spaces and lounge areas; the south side is designed for examinations for discovery and larger meetings.
  • Custom art inspired by our beautiful province to engage the senses and create a beautiful west coast vibe.

Expert court reporters. Exceptional service. Thoughtful extras. Everything you need for a successful legal proceeding.

Read more about our mindful design choices.

While we will continue to provide virtual and hybrid proceedings until we can all safely return to work (and even after that), any in-office bookings you have at headquarters will now take place in this beautiful new space, supported by thorough protocols to keep you safe. Plexiglass, temperature checks and routine sanitization (among other things) have been commonplace for months now, and we deeply appreciate your flexibility in adapting to all of it.

At Reportex we have always expressed our commitment to growth and opportunity. As a team we look for possibility in everything that we endeavour to do. If ever there was a time to look for the silver linings in a challenging situation, it is now.

The development of this new space was already underway long before the pandemic took hold, and our team has been continually expanding since day one. So despite the unusual circumstances of this past year there was simply no stopping us. In order to be able to push forward, we have been fortunate to find some pivot points to help support our team and our clients during this challenging time.

The silver lining in this is that we were able to take the time to design an incredible space that our clients and team will be excited to return to when we are able.

“This new office is a physical example of the fact that the work we do is in continuous collaboration with how we do it. With 20,000 square feet of state-of-the art custom-built litigation space, each shiny new boardroom is fully equipped with the technology needed to support the important work of our unique clients. With flexible mediation and arbitration space and the capability for a myriad of virtual and hybrid proceedings, blended with a stylish sensibility and gourmet catering to enjoy while in the office, our vision for a full-service facility is exemplary of the type of innovation that has been carefully considered in this build.

Our team has made these mindful choices to enhance the experience of being a client of Reportex, which not only serves a practical purpose but broadens the horizons of our work as we continue to adapt to a new landscape.”

— Megan Ejack, Director of Marketing and Communications

As we plan our eventual return to the workplace, our team will continue to use this silver-lining time to evaluate the needs of our clients and associates. As the courts continue to evolve, we will remain on the leading edge of the developing legal technology.

Of course, we’re excited to eventually celebrate (with some actual wine and some actual cheese), but in the meantime we will be offering creative ways for you to explore the space with us, so stay tuned!

For those of you who do find yourselves in the office, we welcome your feedback — please stop by our stylish new reception area and chat with one of our team members.

Hope to see you soon!

Connect Series: Meet Bonnie Pigeon

Centrepoint Bonnie

In 2010 after a lengthy career as an advertising consultant in print media in Calgary, Bonnie and her husband made the move to Kamloops, where she took on the position of corporate and government sales manager for Hotel 540. During that time the Centrepoint mediation and arbitration centre was developed, and she took over its management. There she met Marina Hopkins, and in December of 2020 she accepted the role of scheduling/administrative coordinator for Kamloops Reporting Services.

When not busy scheduling discoveries or printing and binding transcripts from her home office, Bonnie takes advantage of the Kamloops climate with activities that include gardening and kayaking, and she also enjoys getting crafty with macramé and painting. She loves to spend time with her two granddaughters, Sofia and McKenzie, when she can too.


You have been doing the whole work-from-home routine for a while now. Do you have any tips or tricks on how you stay focused and organized?

Yes, I have worked from my home office in a previous position, so it is not new to me, and it does have its advantages. I manage to stay focused, and I find I accomplish more because there are fewer distractions than there would be in a busy work environment. I have no kids or pets at home to distract me, so it is just me. I do miss the face-to-face interaction with co-workers and clients, but I find that if I have all the required tools and technology to accomplish my work, I’m okay with that. I am not averse to talking to myself!

You may have noticed that we have been talking quite a bit about wellness on our blog and internally through our Slack channels. Do you have a favourite way to recharge or any tips for staying mentally and physically healthy?

I’m not as physically fit as I once was when running or going to the gym was part of my daily routine, but I do walk on a daily basis, and in the summer months I like riding my bike or kayaking — those activities recharge me. For a mental escape I enjoy cooking — getting into the kitchen and creating something yummy (and healthy) is my go-to when I need to relax. I also recently took up macramé, which I find not only mentally relaxing but also fun since I get to create something with my hands, and this has really helped me during the COVID shutdown. COVID made me rethink my leisure time and need for hobbies.

At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

Although they are all important core values, I think “mentorship” resonates most with me. As we mature in our lives and careers, I think it is essential that we share our learnings and experiences with our younger co-workers, friends and family. There is so much knowledge to pass on that it would be a shame not to share with and guide those just starting out in their careers. I have had several mentors throughout my life, both professionally and personally, and I appreciate and value each one of them.


Thank you, Bonnie, for sharing a little bit about yourself. We are happy for you to be part of the Reportex family. And we also love your thoughts on mentorship and sharing our knowledge and experiences.  Fostering success for individuals and organizations through the advancement of literacy, education, and mentorship opportunities is indeed one of the core values that we strive to focus on every single day.

Connect Series: Meet Marina Hopkins!

We are very happy to introduce you to Marina Hopkins, a new member of the Reportex team!

Marina is a familiar and respected face in the legal community of the Interior of BC. She moved to Kamloops nine years ago and opened Kamloops Reporting Services after over ten years of reporting in the Lower Mainland. She has reported in many trials in the Supreme Court of British Columbia throughout her career as a certified realtime reporter. Marina is also an experienced CART provider for the hard of hearing and has provided this service in both Vancouver and Kamloops. Marina has always been deeply committed to providing a full-service experience for her clients and her community and has a strong connection with the lawyers and firms in the area.


Marina, community and industry are two of our core values here at Reportex and are central to what we do and how we do it. Can you tell us what these values mean to you and how they and this partnership will help you develop your services for your clients in Kamloops and the surrounding area?

Knowing I had been born and raised in the Lower Mainland, people wondered how I could make such a total lifestyle and career change. Court reporting in Kamloops and all the surrounding cities from Merritt to Fort St. John has allowed me to focus on excellent professional relationships and to help provide a sense of security for the industry in the Interior. This partnership with Reportex will allow my team to access more knowledge and resources to ensure that we are at the forefront of the industry with all the available tools needed to help my clients meet their own goals going into the future.

Is there a trial or experience that you feel made an impact on you and how you view the role of a court reporter?

Oh, yes! This is sure an easy question for me. I will never forget reporting at the Roundhouse in Kamloops for the Stk’emlupsemc te Secwepemc panel hearing in May 2016 for the Ajax Mine environmental review. I reported outdoors for an entire week, and if you can believe it, we had torrential rain one afternoon and the entire following day. This is where I learned what kind of perseverance it takes to be a good court reporter and to carry on reporting no matter what! I was terrified my equipment would be ruined, but the organizers put a tent overtop of me (one with a leak, mind you), and away my fingers went! The testimony and presentations from all the different First Nations elders and chiefs were absolutely enlightening for me. Luckily for me, I had a team behind me at the office helping me with the transcripts and getting the job done!

To help maintain our mental and physical health, especially during COVID, we have been talking about wellness on our blog. Do you have a favourite way to recharge or any tips for staying well and healthy?

Find your passion outside of work and make it a priority. For me this is horses! Everyone in Kamloops knows that Marina loves horses — and what a great location for getting deeply involved in the equestrian world. From Morgans to Quarter Horses to Icelandics, I make sure I spend time with my horses, and this gives me a total break from the hectic world of litigation!

Lastly, while we can’t wait to work with you on building on our (R)evolution, what excites you the most about the possibilities of this new partnership?

Working with a team with a positive vision for the future and drawing on everyone’s individual areas of expertise really excites me. I have always loved the profession of court reporting, and it is time now to share resources and work together for our industry in a spirit of support and equality. The five core values of Reportex say it all, and I am looking forward to joining forces and being stronger together.

We are thrilled to have Marina and her team join Reportex. Welcome aboard!

Change, Challenge, Focus and Responsibility

by Julia Chalifoux and Coach Mary Crayston


“Change is the only constant in life.” — Heraclitus

This quote used to make me cringe. I felt it was taunting me. An ever-annoying reminder of life’s fleeting fragility.

I thought about it when I found new grey hairs on my head, when my phone was losing battery life more and more quickly (a clear sign that it was on its deathbed), and most recently when my own health came into question.

I have felt it on a professional level too.

I have felt it in the ever-growing list of technological knowledge and skills my job requires, the swelling list of projects and bodies to coordinate and the increasing volumes of work complexities that the global pandemic has created.

But as I lay on a cold surgical table just over a month ago thinking about all of this as I drifted off into an anesthetic-induced sleep, two powerful thoughts came to me:

  1. The brave women that had come before me.
  2. Change is often a gift in disguise.

Thinking about the brave women that had come before me gave me perspective. While my problems were seemingly big in my world, I was not alone or unique in having to face challenge. Perhaps “challenge is the only constant in life” would therefore be more accurate.

When I lived in Japan as a teenager, I learned that the Japanese have a special word to describe challenge: gambaru. According to Wikipedia gambaru roughly means “to slog on tenaciously through tough times.” Reading this description, you would think that gambaru is a heavy, burdensome thing. However, it is not looked upon that way.


Friends, family members, co-workers and strangers will often enthusiastically shout out to one another “Ganbatte ne!” or what roughly translates to“do your best!” In Japanese culture challenge is viewed positively. The difficulty is certainly acknowledged, but the reward of the hard work is the focal point. In Canada the word “challenge” often carries a negative connotation. “He/She was a challenging student,” for example.

Where we set our focal point is so important in determining our attitude and ultimately our outcomes.

It is easy — at least in my case — to get bogged down and stuck.
To release the reins of my horse to someone else.
To become reactive rather than proactive. A victim rather than an agent.
To see myself as out of control rather than in control of my circumstances.

But if I have learned anything in the last few months, it is that change and challenge are often a gift in disguise and that my future is in my hands.


Facing the idea that I might have cancer caused me to think deeply about what may have landed me on that surgical table in the first place. Sure, it was easy to think that it was shit luck, but there was another part of me that couldn’t help but think that maybe it was something deeper.

Physically, I have always kept myself quite healthy. I am a “good” eater, and being outside has always been what I have enjoyed best. Walking, running, hiking, riding my bike, skiing and doing yoga — these are all parts of my regular routine.

Emotionally, however, things were more complex. While I possessed a positive mindset, I often found self-expression hard. I have often avoided conflict for the sake of harmony and have kept a lot inside.

I recently asked Coach Mary a few questions about all of this. Here is what she had to say:


What are three easy ways that we can start to deepen our self-awareness?

Actions:

  1. Hire a coach!
  2. Read, listen to podcasts, watch videos. Take a personal development course.
  3. Make time for yourself to reflect, to pause, to be with yourself.

Behaviours:

  1. Listen to the voice inside who is talking to you all day. What is it like? Is it kind, supportive and encouraging?
  2. Get curious about who you are, what you want and who you want to be.
  3. Realize that you are not your thoughts and that your circumstances are not happening to you. You have a choice about how you think and what you do about your circumstances. Every time.

You often reference the Saboteur and the Sage as parts of our personalities. Could you explain this concept? Is there something we can do to become more aware of the Saboteur and the Sage?

Saboteurs are patterns of thinking that we have learned that have become how we are triggered to react to life. They inevitably cause us more stress, anxiety, pressure and disconnection. They are the Darth Vaders of our thinking. 

You can of course take the Saboteur assessment, which will give you great insight. Our work is to intercept the Saboteurs — to know we are human and we are going to have reactive and triggered responses. And we can pay attention to ourselves, reflect on our reactions, notice when they are happening and set ourselves up well when we can foresee that we might head into Saboteur land.

Sage patterns of thinking come from the components in our brain that include creativity, focus, big‑picture thinking, empathy, innovation, exploration, purpose and meaning. It is the Jedi perspective.

Your Sage are your truth. They are who you are — your essence and who you are becoming. You can access them by knowing your values and what matters to you and by taking time to connect with them (journaling, meditating, coaching, reflecting). You can strengthen the neuropathways of the Sage by noticing when you are responding to life from that perspective. You can reflect on times when you weren’t Sage-like and consider how you could respond in a Sage way. You can write/ponder/draw about your Sage and deliberately connect to them.

Why is personal responsibility important both on a personal and professional level?

Responsibility is paramount. Responsibility gives us power. When we are responsible for our lives, our thoughts, our reactions and our responses, then we can do something about them. When we are responsible, we can create our lives. Lack of responsibility makes us victims to our circumstances and to other people’s behaviours. Responsibility simplifies our lives, gives us integrity, holds us accountable and gives us freedom.

What are some simple tips for maintaining perspective during challenging and changing times?

  1. Pay attention to how you are doing. How are you responding? What do you need?
  2. Make time for yourself. Pause, take a break, take five, sleep on it.
  3. What can you control? What can’t you control?
  4. Communicate what you are experiencing. Talk about it.

Through my own work with Coach Mary I have become more mindful about my thoughts and behavior patterns. It has been powerful work to deepen my self-awareness, step into the scary waters of self-expression and acknowledge the agency I play in my own life and circumstances.

West Coast LEAF: Using our stories to create a new future

By Kerry Sauriol, Marketing Coordinator


I am one of the new “kids” here, and part of my role is to understand not just the excellent services that Reportex provides the legal community but also why. It’s important that I understand what drives the people here and what is important to them. Thus I was honoured and excited to represent Reportex at the 2021 Breakfast for Dinner virtual event hosted by West Coast LEAF on the evening of March 23rd.

I haven’t attended a lot of virtual events, so I found the whole process fascinating and was in awe to be online with almost 400 women and men who were showing their support of this organization and the work they do. The words of Raji Mangat, executive director of West Coast LEAF, were enough to convince me I was in the company of amazing and inspiring people who feel the same way about equality, injustice, and fighting for a better world, especially when she said:

“We know that returning to what was ‘normal’ is neither possible nor is it desirable. … It wasn’t good enough then, and it isn’t good enough now.”

And that is why the (R)evolution concept here at Reportex resonates so well with me: moving forward, seeing new opportunities and new ways to do better and be better.


Gloria Macarenko led an amazing panel discussion that included El Jones, Jules Arita Koostachin and Kali Spitzer that revolved around the concept storytelling that they do through film, poetry, writing and photography. They spoke of how they used their mediums to weave a new future based on the histories (therestories) of us all, using that past experience to teach us all how to reframe the so-called “norms” that have shaped our culture and society for good and, tragically, for bad.

In her opening speech Gloria read a quote from Arundhati Roy. However, I think another section of that essay fits the way we need to move forward politically, economically and culturally:


“Whatever it is, coronavirus has made the mighty kneel and brought the world to a halt like nothing else could. Our minds are still racing back and forth, longing for a return to ‘normality’, trying to stitch our future to our past and refusing to acknowledge the rupture. But the rupture exists. And in the midst of this terrible despair, it offers us a chance to rethink the doomsday machine we have built for ourselves. Nothing could be worse than a return to normality.”


The way forward for us all is in change and innovation. The way forward for us all means taking all that is good and giving space for that to grow into something better than what existed before. Reportex, believes that.

That is why we focus on our values of team, mentorship, equality, community, and industry. This is why we are excited about our new space that has been created downtown to serve our community. We can’t wait for you to see it. Reportex keeps looking for new ways to build upon our services not just to the legal community but to the community that we work and live with, and that is why I am excited to be part of this team we look to the future.

If you want to learn more about what West Coast LEAF does, do visit their website and donate if you can.

Connect Series: Meet Business Development Coordinator Kiran Deol

Kiran Deol Business Development

Kiran joined Reportex after about 10 years in legal administration and then as a hybrid paralegal. She has seen the legal world change dramatically, especially in the technological applications it uses, and was keen to stay on top of the ever-changing playing field. Her background in the legal field and her tech savviness have made her a great asset as our business development coordinator. She works closely with our business development team on marketing initiatives and creative content and has been the face of Reportex at the many events and seminars we attend and sponsor.

Kiran, however, is now stepping away for a bit to head into a brand-new adventure as a soon-to-be mom of twins! We are so thrilled for her, and we can’t wait to see these tiny new members of the Reportex family.


Your time as business development coordinator has seen a lot of dramatic changes (thanks, COVID-19) in how everyone was doing their jobs and living their lives.  What was the biggest adjustment you had to make, and how did you manage to keep all the balls in the air?

I joined Reportex at the beginning of this pandemic, accepting the job while the whole world went into lockdown mode. To say the least, I did not know what I was getting myself into or what to expect. Since a year ago there have been many adjustments — from holding 10 virtual proceedings at a time via Zoom to accepting the business development role and coming up with new ideas to help navigate our clients through this unprecedented time. The biggest adjustment for me was to roll with the punches. No day was the same as new challenges arose weekly, but working with a team such as our tech team made it easy to navigate through. 

Like it was for everyone else, working from home was an adjustment, but it came easy to me and gave me a great balance to my life. Saying that, the biggest adjustment was helping everyone else adapt to their new lives and to keep them working in the smoothest way possible!


At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

All of these core values have become something I breathe every day, especially with our current expansion and keeping in mind what Reportex stands for. In the last year “team,” “mentorship” and “industry” stick out the most. 

At the time I joined Reportex, “team” was a big deal! I have never worked with such a great group of people that will do anything to help each other out. During the lockdown we were taking things in stride but as a team would always pull through and make things happen smoothly!

Shortly after joining Reportex, I accepted the business development role. I’ve excelled in this group because of the mentorship I received from my team. Having each other’s backs and having an open communication process without ever seeing each other in person is hard to come by. 

And “industry”! The legal industry has changed drastically in the last year — more than it has in the decade I have worked in the legal world. Reportex is all about the industry and being on top of all the latest trends and finding ways to keep people working without additional stress. To be a part of a company that is making such a positive impact in the legal industry is humbling.


We have been talking a bit about wellness on the blog and through our Slack channels. Do you have a favourite way to recharge or any tips for staying well?

Wellness has always been a huge part of my life, but I have always struggled with the balance of work/life as well as keeping my mental and physical state in check. Reportex has made this easier for me to do as we incorporate wellness into our daily lives constantly. With our monthly challenges and daily check-ins wellness has become a daily practice for me. When I found out I was pregnant with TWINS! I knew I could tackle this new adventure in my life because of how I was taking care of myself with the support of my peers. Wellness has become the most important practice while being pregnant because as we all know, it is harder than normal to keep a positive mindset.

My favourite ways to recharge have to be meditation and journaling. Being grateful for all I have and working that into my meditation and journaling has really helped with my balance between life and work.

My biggest tip to staying well is gratitude. If you journal like me, write down three things you are grateful for each day even if it is as little as your morning coffee or a beautiful sunny day! If you don’t journal, verbalizing when you are thankful for something is helpful. For example, thank your husband for vacuuming so you didn’t have to do it! Just be grateful for the little things in life that you have and never concentrate on the things you want. If I have learned anything in the last year, it’s that the things you want magically appear.

As you head into this new adventure as a mom, can you tell us what you will miss about reporting into Reportex every day?

This new adventure excites and scares me at the same time! I have never not worked since I was 17, so it will be an odd transition; however, I can only imagine this will be the busiest, most rewarding year of my life.

I will miss our many channels on Slack when I would take a break from being in the zone and check in on the “pets of Reportex” or “just for fun” channels! There are only a handful of people I have met in person, but I feel like I have known all of my co-workers for years because of all the constant communication. 

I will also miss all the familiar faces I see via Zoom, mainly all our friendly mediators with whom I have become very familiar in the last year. 

Lastly, I will miss my team! They have been so supportive and understanding throughout this pregnancy, and I couldn’t have asked for more. I know we will all keep in touch, and I will keep everyone updated on all things “mom.” Maybe I’ll surprisingly pop into one of our Tuesday weekly meetings stay tuned!


We are going to miss you too, Kiran, and we are so thankful for the groundwork you have helped lay out for the many new ventures on the horizon at Reportex. We are so thrilled for you and your husband, and we cannot wait to see photos of babies as soon as possible!