Kamloops by Reportex

The (R)evolution continues …introducing our latest partnership!

As you know, at Reportex our focus is always collaboration and innovation

With that comes a duty to evolve

In order to remain firmly on the leading edge of our industry, we are committed to building a strong, resilient community in our home province of BC and all across the nation. Identifying partnerships to support the continued development of our legal industry only serves to make us all stronger. 

With that in mind we are delighted to announce our merger with Kamloops Reporting Services to create Kamloops by Reportex!


Kamloops is a pretty amazing place. Its name comes from the Secwepemc (pronounced “SHWEP-muhc,” a.k.a. Shuswap) word Tk’emlúps, which means “where the rivers meet,” and this collaboration is reflected in that image.

Marina Hopkins is a familiar face in the Interior. She has built a strong presence based on community-driven values and excellent, high-quality work. Kamloops Reporting Services is known for their integrated approach to full-service litigation, their dedicated team and the beautiful meeting space at Centrepoint that Marina helped design through her valued input, which ensured this high-end meeting space would cater to the distinct needs of a court reporting firm.       


Teaming up will provide the necessary support for continued growth in the Kamloops legal community, with additional resources and an extended team of court reporters, technicians and like-minded professionals.

We are thrilled to join forces with such a strong team, and we look forward to our future together!

Fun Fact: Kamloops is on the traditional unceded land of the Tk’emlúps te Secwe̓pemc, and the annual Kamloopa Powwow is one of the largest indigenous cultural events in Western Canada, welcoming over 20,000 spectators during the August long weekend! More fun facts to come!


Change, Challenge, Focus and Responsibility

by Julia Chalifoux and Coach Mary Crayston


“Change is the only constant in life.” — Heraclitus

This quote used to make me cringe. I felt it was taunting me. An ever-annoying reminder of life’s fleeting fragility.

I thought about it when I found new grey hairs on my head, when my phone was losing battery life more and more quickly (a clear sign that it was on its deathbed), and most recently when my own health came into question.

I have felt it on a professional level too.

I have felt it in the ever-growing list of technological knowledge and skills my job requires, the swelling list of projects and bodies to coordinate and the increasing volumes of work complexities that the global pandemic has created.

But as I lay on a cold surgical table just over a month ago thinking about all of this as I drifted off into an anesthetic-induced sleep, two powerful thoughts came to me:

  1. The brave women that had come before me.
  2. Change is often a gift in disguise.

Thinking about the brave women that had come before me gave me perspective. While my problems were seemingly big in my world, I was not alone or unique in having to face challenge. Perhaps “challenge is the only constant in life” would therefore be more accurate.

When I lived in Japan as a teenager, I learned that the Japanese have a special word to describe challenge: gambaru. According to Wikipedia gambaru roughly means “to slog on tenaciously through tough times.” Reading this description, you would think that gambaru is a heavy, burdensome thing. However, it is not looked upon that way.


Friends, family members, co-workers and strangers will often enthusiastically shout out to one another “Ganbatte ne!” or what roughly translates to“do your best!” In Japanese culture challenge is viewed positively. The difficulty is certainly acknowledged, but the reward of the hard work is the focal point. In Canada the word “challenge” often carries a negative connotation. “He/She was a challenging student,” for example.

Where we set our focal point is so important in determining our attitude and ultimately our outcomes.

It is easy — at least in my case — to get bogged down and stuck.
To release the reins of my horse to someone else.
To become reactive rather than proactive. A victim rather than an agent.
To see myself as out of control rather than in control of my circumstances.

But if I have learned anything in the last few months, it is that change and challenge are often a gift in disguise and that my future is in my hands.


Facing the idea that I might have cancer caused me to think deeply about what may have landed me on that surgical table in the first place. Sure, it was easy to think that it was shit luck, but there was another part of me that couldn’t help but think that maybe it was something deeper.

Physically, I have always kept myself quite healthy. I am a “good” eater, and being outside has always been what I have enjoyed best. Walking, running, hiking, riding my bike, skiing and doing yoga — these are all parts of my regular routine.

Emotionally, however, things were more complex. While I possessed a positive mindset, I often found self-expression hard. I have often avoided conflict for the sake of harmony and have kept a lot inside.

I recently asked Coach Mary a few questions about all of this. Here is what she had to say:


What are three easy ways that we can start to deepen our self-awareness?

Actions:

  1. Hire a coach!
  2. Read, listen to podcasts, watch videos. Take a personal development course.
  3. Make time for yourself to reflect, to pause, to be with yourself.

Behaviours:

  1. Listen to the voice inside who is talking to you all day. What is it like? Is it kind, supportive and encouraging?
  2. Get curious about who you are, what you want and who you want to be.
  3. Realize that you are not your thoughts and that your circumstances are not happening to you. You have a choice about how you think and what you do about your circumstances. Every time.

You often reference the Saboteur and the Sage as parts of our personalities. Could you explain this concept? Is there something we can do to become more aware of the Saboteur and the Sage?

Saboteurs are patterns of thinking that we have learned that have become how we are triggered to react to life. They inevitably cause us more stress, anxiety, pressure and disconnection. They are the Darth Vaders of our thinking. 

You can of course take the Saboteur assessment, which will give you great insight. Our work is to intercept the Saboteurs — to know we are human and we are going to have reactive and triggered responses. And we can pay attention to ourselves, reflect on our reactions, notice when they are happening and set ourselves up well when we can foresee that we might head into Saboteur land.

Sage patterns of thinking come from the components in our brain that include creativity, focus, big‑picture thinking, empathy, innovation, exploration, purpose and meaning. It is the Jedi perspective.

Your Sage are your truth. They are who you are — your essence and who you are becoming. You can access them by knowing your values and what matters to you and by taking time to connect with them (journaling, meditating, coaching, reflecting). You can strengthen the neuropathways of the Sage by noticing when you are responding to life from that perspective. You can reflect on times when you weren’t Sage-like and consider how you could respond in a Sage way. You can write/ponder/draw about your Sage and deliberately connect to them.

Why is personal responsibility important both on a personal and professional level?

Responsibility is paramount. Responsibility gives us power. When we are responsible for our lives, our thoughts, our reactions and our responses, then we can do something about them. When we are responsible, we can create our lives. Lack of responsibility makes us victims to our circumstances and to other people’s behaviours. Responsibility simplifies our lives, gives us integrity, holds us accountable and gives us freedom.

What are some simple tips for maintaining perspective during challenging and changing times?

  1. Pay attention to how you are doing. How are you responding? What do you need?
  2. Make time for yourself. Pause, take a break, take five, sleep on it.
  3. What can you control? What can’t you control?
  4. Communicate what you are experiencing. Talk about it.

Through my own work with Coach Mary I have become more mindful about my thoughts and behavior patterns. It has been powerful work to deepen my self-awareness, step into the scary waters of self-expression and acknowledge the agency I play in my own life and circumstances.

West Coast LEAF: Using our stories to create a new future

By Kerry Sauriol, Marketing Coordinator


I am one of the new “kids” here, and part of my role is to understand not just the excellent services that Reportex provides the legal community but also why. It’s important that I understand what drives the people here and what is important to them. Thus I was honoured and excited to represent Reportex at the 2021 Breakfast for Dinner virtual event hosted by West Coast LEAF on the evening of March 23rd.

I haven’t attended a lot of virtual events, so I found the whole process fascinating and was in awe to be online with almost 400 women and men who were showing their support of this organization and the work they do. The words of Raji Mangat, executive director of West Coast LEAF, were enough to convince me I was in the company of amazing and inspiring people who feel the same way about equality, injustice, and fighting for a better world, especially when she said:

“We know that returning to what was ‘normal’ is neither possible nor is it desirable. … It wasn’t good enough then, and it isn’t good enough now.”

And that is why the (R)evolution concept here at Reportex resonates so well with me: moving forward, seeing new opportunities and new ways to do better and be better.


Gloria Macarenko led an amazing panel discussion that included El Jones, Jules Arita Koostachin and Kali Spitzer that revolved around the concept storytelling that they do through film, poetry, writing and photography. They spoke of how they used their mediums to weave a new future based on the histories (therestories) of us all, using that past experience to teach us all how to reframe the so-called “norms” that have shaped our culture and society for good and, tragically, for bad.

In her opening speech Gloria read a quote from Arundhati Roy. However, I think another section of that essay fits the way we need to move forward politically, economically and culturally:


“Whatever it is, coronavirus has made the mighty kneel and brought the world to a halt like nothing else could. Our minds are still racing back and forth, longing for a return to ‘normality’, trying to stitch our future to our past and refusing to acknowledge the rupture. But the rupture exists. And in the midst of this terrible despair, it offers us a chance to rethink the doomsday machine we have built for ourselves. Nothing could be worse than a return to normality.”


The way forward for us all is in change and innovation. The way forward for us all means taking all that is good and giving space for that to grow into something better than what existed before. Reportex, believes that.

That is why we focus on our values of team, mentorship, equality, community, and industry. This is why we are excited about our new space that has been created downtown to serve our community. We can’t wait for you to see it. Reportex keeps looking for new ways to build upon our services not just to the legal community but to the community that we work and live with, and that is why I am excited to be part of this team we look to the future.

If you want to learn more about what West Coast LEAF does, do visit their website and donate if you can.

Connect Series: Meet Business Development Coordinator Kiran Deol

Kiran Deol Business Development

Kiran joined Reportex after about 10 years in legal administration and then as a hybrid paralegal. She has seen the legal world change dramatically, especially in the technological applications it uses, and was keen to stay on top of the ever-changing playing field. Her background in the legal field and her tech savviness have made her a great asset as our business development coordinator. She works closely with our business development team on marketing initiatives and creative content and has been the face of Reportex at the many events and seminars we attend and sponsor.

Kiran, however, is now stepping away for a bit to head into a brand-new adventure as a soon-to-be mom of twins! We are so thrilled for her, and we can’t wait to see these tiny new members of the Reportex family.


Your time as business development coordinator has seen a lot of dramatic changes (thanks, COVID-19) in how everyone was doing their jobs and living their lives.  What was the biggest adjustment you had to make, and how did you manage to keep all the balls in the air?

I joined Reportex at the beginning of this pandemic, accepting the job while the whole world went into lockdown mode. To say the least, I did not know what I was getting myself into or what to expect. Since a year ago there have been many adjustments — from holding 10 virtual proceedings at a time via Zoom to accepting the business development role and coming up with new ideas to help navigate our clients through this unprecedented time. The biggest adjustment for me was to roll with the punches. No day was the same as new challenges arose weekly, but working with a team such as our tech team made it easy to navigate through. 

Like it was for everyone else, working from home was an adjustment, but it came easy to me and gave me a great balance to my life. Saying that, the biggest adjustment was helping everyone else adapt to their new lives and to keep them working in the smoothest way possible!


At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

All of these core values have become something I breathe every day, especially with our current expansion and keeping in mind what Reportex stands for. In the last year “team,” “mentorship” and “industry” stick out the most. 

At the time I joined Reportex, “team” was a big deal! I have never worked with such a great group of people that will do anything to help each other out. During the lockdown we were taking things in stride but as a team would always pull through and make things happen smoothly!

Shortly after joining Reportex, I accepted the business development role. I’ve excelled in this group because of the mentorship I received from my team. Having each other’s backs and having an open communication process without ever seeing each other in person is hard to come by. 

And “industry”! The legal industry has changed drastically in the last year — more than it has in the decade I have worked in the legal world. Reportex is all about the industry and being on top of all the latest trends and finding ways to keep people working without additional stress. To be a part of a company that is making such a positive impact in the legal industry is humbling.


We have been talking a bit about wellness on the blog and through our Slack channels. Do you have a favourite way to recharge or any tips for staying well?

Wellness has always been a huge part of my life, but I have always struggled with the balance of work/life as well as keeping my mental and physical state in check. Reportex has made this easier for me to do as we incorporate wellness into our daily lives constantly. With our monthly challenges and daily check-ins wellness has become a daily practice for me. When I found out I was pregnant with TWINS! I knew I could tackle this new adventure in my life because of how I was taking care of myself with the support of my peers. Wellness has become the most important practice while being pregnant because as we all know, it is harder than normal to keep a positive mindset.

My favourite ways to recharge have to be meditation and journaling. Being grateful for all I have and working that into my meditation and journaling has really helped with my balance between life and work.

My biggest tip to staying well is gratitude. If you journal like me, write down three things you are grateful for each day even if it is as little as your morning coffee or a beautiful sunny day! If you don’t journal, verbalizing when you are thankful for something is helpful. For example, thank your husband for vacuuming so you didn’t have to do it! Just be grateful for the little things in life that you have and never concentrate on the things you want. If I have learned anything in the last year, it’s that the things you want magically appear.

As you head into this new adventure as a mom, can you tell us what you will miss about reporting into Reportex every day?

This new adventure excites and scares me at the same time! I have never not worked since I was 17, so it will be an odd transition; however, I can only imagine this will be the busiest, most rewarding year of my life.

I will miss our many channels on Slack when I would take a break from being in the zone and check in on the “pets of Reportex” or “just for fun” channels! There are only a handful of people I have met in person, but I feel like I have known all of my co-workers for years because of all the constant communication. 

I will also miss all the familiar faces I see via Zoom, mainly all our friendly mediators with whom I have become very familiar in the last year. 

Lastly, I will miss my team! They have been so supportive and understanding throughout this pregnancy, and I couldn’t have asked for more. I know we will all keep in touch, and I will keep everyone updated on all things “mom.” Maybe I’ll surprisingly pop into one of our Tuesday weekly meetings stay tuned!


We are going to miss you too, Kiran, and we are so thankful for the groundwork you have helped lay out for the many new ventures on the horizon at Reportex. We are so thrilled for you and your husband, and we cannot wait to see photos of babies as soon as possible!


Feeling Anxious: You Are Not Alone

By Kiran Deol, Business Development Coordinator


A major theme throughout our blog, especially this past year, has been wellness. This month has been no exception with what we have appropriately named “Mindful March,” bringing awareness to our mental health. We at Reportex keep close contact with our employees and have kept up to date with the needs of the legal industry during this pandemic, including ways to reduce workload stress.

I recently had the pleasure of attending a paralegal seminar put on by TLABC called “Rising Above Adversity.” Throughout this seminar we got to hear not only from paralegals in the industry but from lawyers who shared their struggles with anxiety even before the pandemic hit. It was refreshing to hear about struggle in such a highly regarded position and not only how to overcome those struggles but how to help all employees acknowledge their struggles in the workplace and at home. Reportex has acknowledged the changes and stressful situations our clients are faced with on a daily basis. Our new space reflects these changes and has areas where you can relax.

We hear about mental health more and more every day, which is great; however, in the last year only 1 in 10 people acknowledge they are suffering from anxiety. The first thing to know is that you are not alone. There are treatments, and anxiety is more common than you think. To acknowledge your anxiety, look out for the following signs: excessive worrying; difficulties sleeping; fatigue; concentration issues; irritability and tension; increased heart rate and palpitations; sweating and hot flashes; trembling and shaking; chest pains or shortness of breath; or feelings of terror. For more information about these symptoms please visit How to Tell if You Have Anxiety: 10 Signs and Symptoms at BetterHelp.com.

Acknowledging these symptoms is a huge step, and there are many ways to remedy them, including maintaining a routine; watching your dietary, alcohol and coffee intake; limiting how much TV you are consuming; maintaining social connection (Zoom meetings, phone calls, outdoor distanced activities); engaging in community service; and journaling. Practicing gratefulness is also highly recommended: keep a gratitude journal and simply write down three things a day you are thankful for, even if it’s for your morning coffee. (I encourage you to check out resources from brain health speaker Terry Small for the scientific backup and positive effects of practicing gratitude.)

Anxiety is not a new concept; many people suffer from it. COVID has built a whole new type of anxiety, so remember to be compassionate and not to beat yourself up about your anxiety. Limiting news and social media can also be helpful (protect yourself but don’t feel bad about shutting out the bad news that is constantly running through our newsfeeds). Feel good about checking in for help. There are several anonymous sources you can turn to, and here are some free apps you can download on your phone: Sanvello, The LifeLine App, MindShift CBT and BetterHelp

Although the last year has been stressful, believe it or not, there could be some pros to COVID: having a shorter commute, staying home with your fur babies, wearing comfy pants, using less paper, enjoying home-made lunches, not having to fake smile because you are wearing a mask or not having to meet in person due to the ability to communicate with people around the world via technology. Many of us can’t wait to meet in person again, but in the meantime there are ways around it.

We have featured our technology many times in our blog posts, helping people navigate through the pandemic. That’s not all we are doing! As we spring into spring, Reportex is unveiling the expansion that our amazing team has been endlessly working on behind the scenes. We have shared teasers and information about our expansion, and we are extremely grateful to be able to share the features of our new space. We understand that our clients are often in high-stress situations while visiting our office. At Reportex we have incorporated unique art by our in-house artist, Shari Pratt; zen dens with beautiful downtown Vancouver views, where you and your clients can relax with coffee and snacks during breaks; a state of the art kitchen (scheduled to open later this year) to accommodate lunches; and, as always, helpful staff to cater to your unique needs. We are of course still accommodating stress-free virtual proceedings and e-services — everything from examinations for discovery to lengthy e-trials facilitated by our friendly tech team.

Our priority is client satisfaction, and we want to make your visit as comfortable and as stress-free as possible during the pandemic and after. We cannot wait to unveil our new space and welcome everyone back into the office. Follow us on social media to stay looped in on the latest developments. Also keep an eye out for blog posts about our wellness initiatives and how to navigate through the pandemic in the smoothest way possible.

Connect Series: Meet Legal Editor Shawnna Auramenko!

An indispensable part of the Reportex team is our group of legal editors and the vital work they do. Legal editors have the important responsibility of transferring audio recordings from legal proceedings and non-court matters into written documents. As our legal editors work from home, many of their faces may be a little less familiar to some of us. But their accuracy, focus and dedication to their work make our legal editors an essential part of producing the high-quality transcripts and documents we are known for, and we’d like to shine the spotlight on one of them this week.  

Shawnna is a legal secretary of 19 years turned legal editor. When not at work, Shawnna loves spending time with her family (including her furry daughter, Elsie — a dog), shopping at thrift stores, painting furniture and generally puttering around the house with her endless to-do list.


We recently caught up with Shawnna and asked her a few questions. Here’s what she had to say:

How did you learn about legal editing as a career choice?

I was a legal secretary for about 19 years before I joined Reportex, and I always enjoyed doing the transcription part of the job (which, by the way, is nothing like this job). Funnily enough, my husband worked temporarily as a receptionist for Reportex way back in 2000, so when I decided to work from home, it was Reportex I contacted.


What are your top three tips for those just starting/adjusting to working from home?

I’m a homebody anyway, so it was easy for me. I guess I would just say to make sure you have a space where you can close the door and buckle down. If you can see what’s going on around your house, it can be easy to get distracted. Make sure you stay in touch daily with either people from work or friends and family so that you stay social and don’t become a hermit. And just because you work at home doesn’t mean you shouldn’t still take care of yourself. I’ve never been one to roll out of bed and into my work chair, but that could become a habit for some. You’re still involved in a professional job, so try to keep a routine, if at all possible. 


What do you like best about working with Reportex?

I love being able to work from home. Plus sometimes it’s a voyeur’s dream job. (Not always, though.)


You recently recommended the book The Power of Kindness: The Unexpected Benefits of Leading a Compassionate Life by Piero Ferrucci on Slack. What was the most interesting or unexpected thing you learned from reading this book?

Honestly, I read this book so long ago, but it’s on my reread list. I recommended the book because of these very strange and divided times. I remember it as a very easy read and very uplifting. When you see how little it takes to make a person’s day, it’s a wonder it’s not easier for us to do. The wonder of a small wave when someone lets you into their lane in traffic, for example. Just priceless and so easy!

I remember when I was working in a big law firm downtown, the building manager left a $5 gift card on everybody’s desk to use anywhere in their food court. You would have thought people won the lottery! Everyone was so happy. It’s always stuck with me.


We hear you like to paint furniture. Do you have any projects that you can share with us?

I love painting furniture, but I also love painting, period! I’ve attached a few photos of a dresser I showed at a Port Moody artsy-fartsy event about 10 years ago when I was contemplating whether I could do it full-time. It’s still one of my favourite pieces. I’ve actually done several dressers (because I’ve found so many free ones at the side of the road!). But I’ve also painted nearly every surface in our house as well, and in some instances not just once. I’ve painted our kitchen cabinets, ugly bathroom vanities, every last wall, stair risers, bannisters, doors … Paint is just so versatile, and results are so gratifying! 


You’re at a party and offered a cup of eggnog. What do you do?

a. Immediately excuse yourself from the situation. (Can’t stand the stuff!)
b. Accept it excitedly. (Love the stuff! Where’s the bowl?)
c. Smile and drink it. (Neither love nor hate it.)

Most definitely B. Probably ask for the recipe too! Note: The eggnog they serve at The Listel Hotel in Vancouver is the best on earth. 

A before and after look at Shawnna’s work!

Wellness Wednesday: Finding Your Sweet Spot – Leadership, Growth and Development

By Megan Ejack, Director of Marketing & Communications

It’s no secret that this year has been a time of great perspective and growth. There have been many challenges to face, both personally and professionally, for all of us.

Even before the pandemic hit, our team was entrenched in a massive phase of growth and development. We had just begun to make advancements in our leading-edge legal tech services with the introduction of our e-trials, e-arbitrations and other virtual service platforms, followed by the exciting launches of All-Star by Reportex and now Island by Reportex. In integrating these new partnerships and services our team has nearly tripled in just over a year. It’s been a little wild. There have been hurdles, no doubt (not the least of which has been COVID-19), but as we navigate all the twists and turns of this journey, there is one integral piece of the puzzle: mindset. 

Mindset is everything. It helps hold our focus on days that may feel out of control, and it helps us to try and stick to the big picture of what we are hoping to achieve, even in the face of overwhelm. Learning to cultivate a growth mindset is what has been helping us stay true to the developing Reportex vision.

But with a growth mindset comes accountability. Accountability to our team to provide the structures and support to sustain that growth; a responsibility to our clients to continue to produce a high standard of work and strive for both excellence and accessibility; and a commitment to our industry to continue to work together, create sustainable work and seek out and recruit talented professionals in all sectors of our business. No easy feat.

As we work together to evolve, it is critical to continue to build our team infrastructure to keep up with the day-to-day challenges, and as the pandemic progresses, the necessity of balancing the emotional impact becomes a major priority. Leadership teams all over the world are navigating new waters in engagement, empathy and understanding. We are all responding to these circumstances in a myriad of ways, and ensuring there is a very personal, human element combined with the professional focus of our business has proven to be crucial. We all need support in different ways. For us, part of this vital support system comes in the form of a powerful, dynamic, magical human — our leadership coach, Mary Crayston

Mary is an executive well-being coach and mindset expert who has been working with our leadership team to develop and implement a big-picture strategy. Through Mary’s guidance we’re committed to this long-term vision through finding balance, setting goals, encouraging accountability and creating team values.

Growth is not an overnight endeavour — I assure you we’re striving to earn our leadership every day — but we’re getting there! Our team is becoming strong and focused, and we’ve invited Mary to partner with us to provide support and continue to foster a culture of development.

Over the next little while Mary will be sharing some of her insight and coaching hacks for Wellness Wednesdays. We hope that her tips and tricks will also help you and your teams to cultivate a growth mindset and that these gems of expertise will contribute to a stronger, healthier industry.

Connect Series: Meet Realtime Court Reporter and CART Provider Lana Allen!

Lana has over 20 years’ experience in both criminal and civil cases and an extensive knowledge base of aboriginal, medical, marine, environmental, construction and engineering-related terminology. She has international experience in reporting proceedings, including court, discoveries, arbitrations, hearings, inquests and depositions involving expert testimony, technical and job-specific legalese and interpreted matters.

Lana is very active and passionate about life, particularly travelling the world and long-distance running in mountains here and abroad.


We recently asked Lana a few questions. Here’s what she had to say:

How did you learn about and become interested in court reporting as a career choice?

It was a fluke, really. A counsellor told me about it in college (to try it), and it worked out. I liked the flexibility and the idea of working for myself the most, so that was a big factor for me to try it and really the most important part of my job to this day.


What is the career highlight you’re most proud of?

I absolutely prefer doing realtime and got my certificate as soon as it was an option. It has allowed me to travel a lot of places to work as a reporter, for which I am grateful as travelling is my number one passion. Working overseas at The Hague at the ICTY war crimes tribunal was a highlight for sure. I also really enjoy CART’ing (Communication Access Realtime Translation) as well, which I do more and more of these days.


At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

I suppose all of them are equally important to me.


What are your top three favourite things do when you have a day off?

Run, bike or just be outside and not sitting down in front of a laptop!


Ideally how would you spend your birthday?

Definitely not working 😉 and probably either on a mountaintop somewhere or away somewhere warm.

Connect Series: Meet Zach Bragg, Our Virtual Proceedings Coordinator!

One of the newest members of the Reportex family is Zach Bragg. Zach serves as our virtual proceedings coordinator and works out of our Island by Reportex office.

Zach grew up in Oakville, Ontario, and graduated from Queen’s University with a degree in English language and literature. In 2010 he made a move west to Banff, Alberta, where he began working at the Fairmont Banff Springs hotel. In six years Zach worked within the hotel in a variety of different capacities and studied at the University of Calgary. It was 2016 when Zach transferred to the Fairmont Empress hotel in Victoria and fell in love with everything that Victoria and the Pacific Northwest has to offer.

Zach is an avid hockey player and fan. He also loves reading, golfing and hiking. On most days, though, you can find Zach spending time with his family.


We recently asked Zach a few questions. Here’s what he had to say:

You are relatively new to the Reportex family. How are you finding things so far? Is there something you like best?

From the very first day I started I have really been impressed by how positive things are at Reportex. There is great culture and energy here, and that has really allowed me to have the confidence to hit the ground running. I have only been here for about one month, but it feels much longer than that (in a good way!). I find the work very interesting, and I look forward to learning new things and developing new skills every day, but my favourite thing is definitely the people. Despite the fact that I haven’t met most people in person, I have felt very welcomed and comfortable with everyone. A big thank you to everyone for the warm welcome!


What are your top three favourite things to do in Victoria?

  1. Taking beach walks alongside the ocean with my wife and two-year-old son, Bruce. I grew up in Ontario, so the ability to live near and walk alongside the ocean is just the best.
  2. Reading a Stephen King book in any of the awesome cafes and bakeries in Victoria.
  3. Not Victoria-specific, but I love playing in my hockey league every week.

At Reportex our core values of team, mentorship, equality, community and industry are central to what we do. Which of these values resonates most strongly with you and why?

Jacques Plante, the legendary Montreal Canadiens goalie, once said this in an interview:

“How would you like a job where, every time you make a mistake, a big red light goes on and 18,000 people boo?”

I like to think that Jacques never would have won six Stanley Cups and changed the game of hockey forever without the support and trust of his team. The one core value that resonates most strongly with me is team. I think that the idea of fostering a positive team dynamic is essential to the foundation of a thriving business. I think that the word “team” can also be used as an umbrella term for communication, support and accountability. I grew up playing a variety of competitive sports, and I know how essential a healthy and positive team dynamic can be to personal and collective success. Functioning as a team and collaborating and connecting is especially important in such an uncertain and physically distant time.


You are offered a plate of sushi or a plate of tacos. Which do you take?

I love this question. Definitely tacos. I love tacos. Lots of sour cream.


What is the single best day on the calendar?

My son’s birthday. He turns three in February. The excitement he has to blow out birthday candles on the cake is just unbelievable — so much so that we have to have practice birthday parties throughout the year just so he can practice blowing the candles out. So there is obviously a lot of anticipation for the actual day. He is slightly interested in the presents, but it really is all about the candles!

Wellness Wednesday: My First-Ever TLABC Women Lawyers Retreat

Intro by Megan Ejack

When we think of bringing more wellness and balance into our lives, it’s common to head straight for the green juice and yoga schedule and call it a day. The effort to cultivate wellness can feel daunting. We’re inundated with options, and no matter where you land on the scale (so to speak), the basic physical aspects of wellness are obvious: eat well; drink all the water; move your body. But wait! There’s more. Don’t forget to also manage your stress, get enough sleep, keep your brain active, build in more rest, meditate, take your vitamins, just breathe, walk to work — why did you eat that?! The search for balance can feel exhausting and sometimes, well, pretty unbalanced.

In our do-it-all, everyday hustle mentality there is another element that can help bring it all together: connection.

Finding connection can be the saving grace in this hectic existence whether it’s with your friends and family, your colleagues or your community. Connection can ease the pressure of overwhelm and provide much-needed perspective and support as we navigate the hills and valleys of our lives. As we have seen especially during the course of this pandemic, connection is a crucial element to our mental, emotional and even physical health.

Recently our business development coordinator, Kiran Deol, had the opportunity to attend the TLABC’s 15th annual women lawyers retreat (WLR) on behalf of Reportex as a gold sponsor. The WLR is the premier women’s event for the BC legal community, and Reportex has been a proud and committed supporter since its inception. This event brings together every one of our core values: mentorship, industry, community, equality and team, and in each of these values there is an element of connection that strengthens the whole.

Here’s what Kiran had to say about her first WLR experience:


I had the honour of attending my first-ever Trial Lawyers Association of BC (TLABC) annual women lawyers mini retreat. This retreat would usually be held at a spa and/or out of town; however, the lovely ladies at TLABC put together a virtual mini retreat.

First, I was surprised with a treasure box filled with goodies. I mean, who doesn’t love mail! The box was filled with everything from a pen, to smores, to a boozy shrub treat. It is fair to say I knew I was in for an interesting weekend. The impatient person that I am opened everything quickly with excitement only to then read the card instructing me to keep the items wrapped until the retreat — oops! I’m sure I was not the only one who peeked! This event was a virtual two-day retreat filled with amazing talks, women and inspiration. With this being my first experience at this retreat I am super excited to share it with you.

On the Friday evening we had a chance to listen to Madame Justice Wendy A. Baker on “The Good, the Bad and the Ugly of COVID Advocacy,” and, to say the least, to get a judge’s perspective on how things have been moving along was extremely helpful and interesting to listen to. It was also interesting to find out that places like Nelson held a trial in their local movie theatre in order to follow social distancing regulations. The talk was followed by an hour of networking, allowing me to talk to lawyers outside of their Zoom EFD and mediations in a relaxed environment. To end the night we left off with making a special beverage together (mine was virgin of course!), making smores (using a barbeque lighter and fondue fork), sharing well wishes and saying goodnight.

The second day started at 10:00 a.m. on Saturday, and although I was super excited to see what these ladies had in store, I was not expecting the day I had. I listened, I laughed and I cried! The lovely Vandana Sood from Rise Women’s Legal Centre introduced herself and the amazing foundation that she works for. That was followed by a strength in adversity presentation and workshop by Rose Keith, Kerri Priddle and Ashley Syer, which was the highlight of my day. They talked about being a woman in a world mainly dominated by men as well as challenges they have faced juggling home life and work life, which we can all relate to on some level. I listened to what they have gone through and are going through in their careers, the lowest points in their lives and how they never let those moments define them as women, as lawyers or as people. They are now thriving in their field and overcame their challenges, loss and doubt.  I can only speak for myself when I say that as a woman I can be way too hard on myself when I am not thriving in all avenues in life, but listening to these women gave me a lot of perspective. These ladies really did make lemonade out of their lemons! This was followed by us breaking into small groups and sharing a challenge in our own lives in a safe space, which, to say the least, was very empowering.

Our weekend appropriately ended with a talk about resiliency by Alyson Jones. She spoke about gratitude and the ability to bounce back from downfalls. What I took most from this talk is that we can continue to develop resiliency throughout our lives, no matter how young or old. This is a skill built over time and can only make you better as life goes on. If you don’t fall, you don’t have a chance to get back up and brush yourself off. In the words of the great Wayne Gretzky, “You miss 100% of the shots you don’t take.”

I was truly honoured to be able to attend (even virtually) this amazing event led by a group of amazing women. I learned a lot from this mini retreat but also felt that Reportex does exhibit all the values these ladies are pushing in the work world: community, industry, equality, team and mentorship.

I would like to end by expressing my gratitude not only for working with an amazing team but for having the honour of attending this event. Thank you!